Entry Level Bi-lingual Part-time Customer Service Representative

Joe Ramirez-Farmers Insurance Agency; Silver Spring (MD); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Mon-Fri Schedule

Hands on Training

Flexible Schedule

Job summary

Joe Ramirez-Farmers Insurance Agency in Silver Spring, MD is seeking a part-time Customer Service Representative in an entry-level training program. No prior experience is required, with hands-on training and a potential path to becoming a licensed Insurance Agent.

The role supports sales staff, assists prospects and clients, schedules appointments, and processes policy changes. Bilingual English/Spanish and 45 wpm typing are preferred. Mon-Fri schedule with possible Saturdays.

Qualifications

• No prior experience required, willing to train for insurance industry.
• Bilingual English/Spanish required for client communications.
• Typing speed of 45 wpm or better is expected.
• Maintain professional office etiquette and punctuation.

Responsibilities

• Verify contact details and update client records.
• Answer calls promptly and route requests to the agent.
• Schedule appointments for sales staff with prospective clients.
• Call potential leads for quotes and gather information.
• Process policy changes and file paperwork as needed.
• Perform other tasks requested by supervision.

Skills

Bilingual English/Spanish

Typing 45 wpm

Positive attitude

Willing to train

Job description

We are in need someone who we can train to fit in our office puzzle! The position offered is part-time for a high school student or you adult interested in starting a career in the insurance Industry. . Based on performance, the position can lead to a full-time position as a licensed Insurance Agent. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in. This position is the stepping stone to the Insurance agent position for a person who wants to gain experience working in an office atmosphere. Must be able to work at least 4-5 days a week 5-6 hours a day minimum and possibly 1-2 Saturdays a month. If interested in moving up as a license insurance agent. We will assist with the cost of getting licensed in P&C and Life and Health. Once licensed. An increase in pay and possible commission will be considered. No prior experience is necessary. However, must be serious in committing to the training. Position is for a highschool student wanting to work part-time and gain office work experience. Opportunity for growth within the company and increase in pay based on performance.

Responsibilities

• Verify phone numbers, addresses, email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first few rings and inform agent or supervisor of customer's request.
• Schedule appointments for sales staff to meet prospective customers.
• Call potential leads for quotes and gather information for quotesRespond to customers request in policy changes and paymentsFile paperwork and create new customer filesPerform any other task requested by Supervisor

Requirements

• Possess an upbeat, positive and enthusiastic attitude.
• Willing to read and train to be an excellent customer service representative
• Driven and goal-oriented individual.
• Bilingual, fluent in both English and Spanish is required.
• Type at least 45 wpm or accomplish a goal within 1 month
• Must be able to write with correct punctuation
• Dress professional for an office atmosphere

Benefits

• Mon-Fri Schedule
• Hands on Training
• Flexible Schedule