Entry-Level Benefit Programs Specialist

Virginia Department of Social Services; Alabama; On-site; USD 32,000 - 52,000; Full time

Job summary

Virginia Department of Social Services is seeking an entry-level Benefit Programs Specialist I to learn eligibility determination for various social service programs under close supervision. After training and supervisor approval, position advances toward full performance.

The role emphasizes client interviews, data collection, and accurate processing of applications, with a focus on program rules and confidentiality.

Qualifications

• Basic knowledge of human behavior and mathematics to calculate percentages and averages.
• Interview techniques and data collection skills.
• Ability to use and navigate office software and databases.
• Strong written and oral communication; maintain confidentiality and professional ethics.
• Education requirement: high school diploma plus related training/experience.

Responsibilities

• Conducts interviews to determine eligibility for assistance.
• Explains temporary assistance programs and eligibility requirements.
• Processes applications for financial assistance and diversion; explains responsibilities and rights.
• Evaluates data accuracy and completeness; substantiates it where needed.
• Computes assistance plans and determines allowances for special items.
• Evaluates education, work experience, and employability of clients.
• Maintains case records and reports; uses automated systems.

Skills

Personal computer

Office software

Education

High school diploma and related training

Job description

Virginia Department of Social Services is seeking an entry-level Benefit Programs Specialist I to learn eligibility determination for various social service programs under close supervision. After training and supervisor approval, position advances toward full performance.

The role emphasizes client interviews, data collection, and accurate processing of applications, with a focus on program rules and confidentiality.