Entry-Level Application Support Pro

NFI Industries; Camden (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

NFI Industries is seeking an Application Support Specialist I to join the Data & Development team within Information Technology in New Jersey. You will support end-users with complex enterprise application issues, troubleshoot problems, document findings, and contribute to knowledge bases.

Ideal candidates have a BA/BS preferred, 0-2 years of relevant experience, and a strong focus on customer service, communication, and teamwork to restore service quickly and maintain system availability.

Qualifications

• BA/BS degree strongly preferred, will consider comparable work experience.
• 0-2 years of relevant experience preferred.
• Entry level professional with limited or no prior experience.

Responsibilities

• Provides excellent customer service and support to technical end-users for complex issues.
• Evaluates, troubleshoots, and solves problems across standard and non-standard systems.
• collaborates with IT teams to restore service quickly and effectively.
• Escalates particularly complex issues to senior staff with proper documentation.
• Participates in root cause analysis to identify underlying problems.
• Configures, maintains, and updates enterprise software applications.
• Documents business and system requirements and coordinates upgrades.
• Contributes to knowledgebase with clearly documented findings.
• Follows processes to log, track, and complete tasks on time.

Skills

Customer support

Troubleshooting

Documentation

Communication

Education

BA/BS degree

Job description

NFI Industries is seeking an Application Support Specialist I to join the Data & Development team within Information Technology in New Jersey. You will support end-users with complex enterprise application issues, troubleshoot problems, document findings, and contribute to knowledge bases.

Ideal candidates have a BA/BS preferred, 0-2 years of relevant experience, and a strong focus on customer service, communication, and teamwork to restore service quickly and maintain system availability.