DC/WMS Application Support Specialist

NFI

Crown Point (IN)

On-site

USD 52,000 - 68,000

Full time

4 days ago

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Job summary

NFI is seeking an Application Support Specialist to join the Data & Development team in the United States. The role focuses on supporting internal and external end-users with complex enterprise application issues across DC/WMS environments.

You will troubleshoot, configure, and maintain WMS-related applications, collaborating with IT and Operations to improve system reliability and performance. Entry-level candidates are welcome with on-the-job training provided.

Qualifications

BA/BS degree strongly preferred, will consider comparable work experience.
0-2 years of relevant experience preferred.
Entry level professional with limited or no prior experience.
Focuses on learning professional skills and role-specific knowledge.

Responsibilities

Provides application support for Distribution Center (DC) operations, including Warehouse Management Systems (WMS) and related applications.
Troubleshoots and resolves WMS production issues impacting warehouse operations, including performing root cause analysis and coordinating with Operations and other IT teams.
Supports minor WMS configuration, system integrations, reporting, and documentation as needed.
Develops an understanding of DC operational processes and works closely with Operations users to identify system issues, gaps, and opportunities for improvement.
Provides excellent customer service and support to technical and non-technical end-users for complex, business-related technical issues.
Configures, maintains, and updates a wide range of enterprise software applications, in addition to internally developed applications and interfaces.