Entry-Level Airport Customer Service & Ramp Agent

Envoy Air Inc; Wayne (NJ); Hybrid; USD 19,000 - 27,000; Full time

Benefits offered by this job

Free flights for family and friends

Health, dental, vision coverage

401(k) with company match

Paid on-the-job training

Flexible shifts

Overtime opportunities

Travel discounts

Job summary

Envoy Air Inc. in Wayne, NJ is hiring an entry-level Customer Service Agent to greet passengers, assist with check-in and ticketing, and deliver friendly service across the American Airlines network.

You will use reservation and ticketing software to rebook itineraries, issue boarding passes, and help travelers efficiently. Full-time and part-time roles with comprehensive training and growth opportunities are offered.

Qualifications

• Must be able to carry, bend, lift and turn with bags up to 75 pounds.
• Valid REAL ID-compliant driver’s license or travel identification as required; ability to travel as needed.
• 18 years or older.
• High school diploma, GED, or international equivalent.
• Ability to pass a pre-employment drug screen and background check.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Greet passengers and provide a seamless check-in and ticketing experience.
• Utilize reservation/ticketing software to rebook itineraries and issue boarding passes while assisting customers.
• Help customers with luggage and ensure safe handling of bags during checks and departures.
• Load, unload, and sort freight, mail and baggage safely while contributing to on-time departures and arrivals.
• Work outdoors in all weather conditions and adapt to varying shifts, including weekends and holidays.

Skills

Customer service

Communication

Flexibility

Education

High school diploma / GED

Tools

Reservation software

Ticketing system

Job description

Envoy Air Inc. in Wayne, NJ is hiring an entry-level Customer Service Agent to greet passengers, assist with check-in and ticketing, and deliver friendly service across the American Airlines network.

You will use reservation and ticketing software to rebook itineraries, issue boarding passes, and help travelers efficiently. Full-time and part-time roles with comprehensive training and growth opportunities are offered.