Entry-Level 911 Telecommunicator – Calm in Crisis

Union County, NC; Monroe (NC); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Retirement benefits

Paid leave

Job summary

Union County, NC seeks a 911 Telecommunicator I to handle enhanced 911 communications, answer lines, verify locations, and coordinate with responders. The role supports EMS, fire, and law enforcement protocols, using CAD and two-way radios, ensuring safety and accurate communication.

Candidates must have a High School Diploma or GED and complete required certifications and training. The job emphasizes calm, clear communication, empathy, and the ability to work under pressure in a critical public

Qualifications

• Requires High School Diploma or GED or equivalent
• No prior experience required; education/experience can be combined
• Typing and data entry skills expected for dispatch tasks
• Ability to follow procedures and HIPAA/security guidelines
• Strong listening and information gathering abilities

Responsibilities

• Answer 911 and non-emergency lines, verify location and dispatch necessities
• Provide EMS, fire, and police protocol guidance and dispatch support
• Operate CAD and radio systems, monitor responders and map locations
• Coordinate with responders and ensure safety of scene operations
• Maintain accurate logs, records and reports, and complete required trainings
• Adhere to laws and regulations, including HIPAA and NC statutes

Skills

Empathy

Calm under pressure

Clear communication

Fast decision making

Teamwork

Education

High School Diploma or GED

Job description

Union County, NC seeks a 911 Telecommunicator I to handle enhanced 911 communications, answer lines, verify locations, and coordinate with responders. The role supports EMS, fire, and law enforcement protocols, using CAD and two-way radios, ensuring safety and accurate communication.

Candidates must have a High School Diploma or GED and complete required certifications and training. The job emphasizes calm, clear communication, empathy, and the ability to work under pressure in a critical public