Entry-Level 911 Dispatcher

South Sound 911; Tacoma (WA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Benefits information (pdf)

Job summary

South Sound 911 in Tacoma, WA seeks an Entry-Level Telecommunicator to handle 911 and non-emergency calls, screen and transfer information, and support public safety agencies efficiently.

Qualified candidates will have a high school diploma and at least two years of public-facing multitasking experience, with strong English language skills and proficiency in MS Office and CAD systems. Prerequisites include a dispatch exam and a Personal History Statement submission.

Qualifications

• Graduation from high school or equivalent, plus two years of public contact and multitasking.
• Equivalent combination of education and experience acceptable.

Responsibilities

• Answer incoming calls and process according to policies in a calm, efficient manner.
• Accurately record information into a CAD system.
• Communicate with public and agencies; prepare various reports.
• Operate CAD software and related communication equipment.
• Provide training and orientation to other employees.
• Obtain and maintain required certifications.
• Testify in court as required.
• Additional duties as assigned.

Skills

Fluent English

Confidential information handling

Analytical thinking

Communication skills

Travel ability

Time management

MS Office / databases

Education

High school diploma or equivalent

Tools

Microsoft Office

Database applications

Job description

South Sound 911 in Tacoma, WA seeks an Entry-Level Telecommunicator to handle 911 and non-emergency calls, screen and transfer information, and support public safety agencies efficiently.

Qualified candidates will have a high school diploma and at least two years of public-facing multitasking experience, with strong English language skills and proficiency in MS Office and CAD systems. Prerequisites include a dispatch exam and a Personal History Statement submission.