Public Safety Dispatcher I

City of Spokane; Spokane (WA); On-site; USD 45,000 - 60,000; Full time

Job summary

The City of Spokane is seeking a Public Safety Telecommunicator to receive, process, and relay requests from the 9-1-1 and non-emergency systems. You will answer calls, evaluate incidents, and route information to the appropriate responders.

Basic qualifications include a high school diploma or equivalent and the ability to obtain Washington State Public Safety Telecommunicator certification during training. The role requires clear communication and strong attention to detail.

Qualifications

• Education: High school diploma or equivalent.
• Experience: No previous experience is required.
• Equivalency: We may accept different combinations of education and experience.
• Certifications: Washington State Public Safety Telecommunicator certification during training and to maintain throughout employment.

Responsibilities

• Answers, prioritizes, and routes incoming telephone calls and text messages for non-emergency services.
• Receives and evaluates non-emergency calls, determines the nature of the request, and forwards reports or information to the appropriate personnel for follow-up.
• Determines and verifies the location of the reported incident using automated identification and location systems and other available resources.
• Questions callers to obtain information about the specific type of reported incident using established policy and procedures. Enters information including details about the caller and incident into a computer-aided dispatch (CAD) system and other software applications.
• Takes follow-up actions to disconnected calls to ensure proper response.
• Performs related work as required.

Skills

Attention to Detail

Interpersonal Skills

Listening

Memory

Oral Communication

Proofreading

Keyboarding

Computer Skills

Education

High School Diploma or Equivalent

Tools

CAD System

Job description

The City of Spokane is seeking a Public Safety Telecommunicator to receive, process, and relay requests from the 9-1-1 and non-emergency systems. You will answer calls, evaluate incidents, and route information to the appropriate responders.

Basic qualifications include a high school diploma or equivalent and the ability to obtain Washington State Public Safety Telecommunicator certification during training. The role requires clear communication and strong attention to detail.