Entry Lervel Customer Service Representative

SmartRecruiters, Inc.; Atlanta (GA); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Mentorship

Diverse projects

Job summary

Nexxaworks, a marketing solutions partner, is seeking an entry-level Customer Service Representative to join our dynamic team. You will be the first point of contact for customers, handling inquiries, assisting with orders, and resolving issues to ensure satisfaction.

We prize excellent communication, a strong customer focus, and a willingness to learn. The role offers mentorship, growth opportunities, and a collaborative, fast-paced environment across diverse projects and clients.

Qualifications

• High school diploma or equivalent; college coursework is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Basic computer skills and ability to learn new software quickly.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, order placement, and service-related questions.
• Resolve customer complaints and issues effectively while maintaining a positive attitude.
• Document customer interactions accurately and update customer records in the database.
• Collaborate with team members and other departments to ensure customer satisfaction.

Skills

Verbal communication

Written communication

Problem solving

Customer focus

Computer literacy

Education

High school diploma

Job description

Entry Lervel Customer Service Representative

• Full-time
• Compensation: USD 18 - USD 29 - hourly

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm - we’re your growth partners, your storytellers, and your biggest cheerleaders.

Position Overview

We are seeking a highly motivated and enthusiastic Entry Level Customer Service Representative to join our dynamic team. This role is ideal for individuals who are passionate about providing exceptional customer support and are eager to develop their skills in a fast-paced, customer-focused environment. As a Customer Service Representative, you will be the first point of contact for our valued customers, assisting them with inquiries, resolving issues, and ensuring their overall satisfaction.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, order placement, and service-related questions.
• Resolve customer complaints and issues effectively while maintaining a positive attitude.
• Document customer interactions accurately and update customer records in the database.
• Collaborate with team members and other departments to ensure customer satisfaction.

Requirements

• High school diploma or equivalent; college coursework is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Basic computer skills and ability to learn new software quickly.

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients

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