Entitlements Coordinator (LIHTC Certificate)

Project Renewal; New York, Northern (NY, KY); Hybrid; USD 43,000 - 45,000; Full time

Job summary

Project Renewal seeks an Entitlements Coordinator to manage intake, verify eligibility for city/state/federal entitlement programs, and coordinate lease-up for new housing facilities in New York. You’ll support tenants through certifications and rent subsidies while liaising with government agencies and internal teams to ensure regulatory compliance and smooth operations.

The role requires coordination, strong communication, and familiarity with housing subsidies, DHS referrals, and lease

Qualifications

• Low Income Housing Tax Credit (LIHTC) certification
• Bachelor’s degree or equivalent with relevant experience
• Experience with rental subsidy programs and LIHTC requirements
• Excellent oral and written communication skills
• Proficiency in Microsoft Office, especially Excel and Adobe
• Knowledge of case management and property management databases

Responsibilities

• Coordinate with government agencies and third parties during lease-up
• Review housing applications and determine initial eligibility for DHS referrals
• Make eligibility determinations and manage waiting lists for low-income housing
• Assist tenants with entitlements, income certifications, subsidies, and renewals
• Coordinate intake and move-in processes and prepare lease documents
• Provide information on entitlements to staff and clients
• Enter and update rent data in the property management system
• Track rent and subsidy payments and generate monthly statements
• Liaise with Fiscal Office and entitlement program representatives

Skills

Communication

Excel

Adobe

Education

Bachelor’s degree

Associate degree +1 year

HS diploma +2 years

Tools

MDS

Job description

Real Estate- Varick Street Headquarters, 200 Varick St, New York, New York, United States of America

Job Description

Posted Friday, September 26, 2025 at 4:00 AM

Project Renewal is a leading non-profit organization with the mission of building supportive communities where people achieve dignity and independence, renewing their lives with health, homes, and jobs.Our comprehensive and integrated 24/7 programs are designed to offer the holistic care our clients need. With a staff of 950+ and an annual budget of $140 million, Project Renewal is one of the larger social service nonprofits in New York City.

Title: Entitlements Coordinator - Intake and Tenant Relations
Location: Bedford Green House
Salary: $31.31 - $32.96/hour

Position Overview:

Under the general direction of the department Director and Assistant Director, the Entitlements Coordinator is responsible for acting as a resource for both clients and staff to inform them of the various city, state and federal entitlement programs; filling vacancies (including lease-up of new housing facilities); performing annual lease renewals and re-certifications; and related duties.

The essential duties of the Entitlement Specialist include but are not limited to the following activities:

• Coordinating with government agencies and other third-parties regarding contractual and regulatory compliance during lease-up period
• Reviewing housing applications and making initial eligibility determinations for applicants referred the Department of Homeless Services (DHS) and other government agencies for lease-up of new facilities and for vacancies as they occur
• Making eligibility determinations, processing applications, and developing and maintaining waiting lists for low-income housing
• Assisting tenants and prospective tenants with entitlements, income certifications and subsidy applications, as well as with certifications and re-certifications
• Coordinating intake and move-in processes, including scheduling intake interviews and move-ins; preparing initial lease and move-in documents; coordinating room readiness with maintenance staff; and conducting orientation for new tenants
• Providing tenants and clients with information and direction in acquiring and maintaining entitlements with city, state and federal entitlement programs
• Providing up to date information about city, state and federal entitlement programs to the Director, building management, clinical and counseling staff, and property management staff
• Entering, maintaining, and updating rent account data in the agency’s property management software
• Tracking, processing, and analyzing rent and rent subsidy payments
• Acting as Liaison to agency’s Fiscal Office, as well as with local representatives of city, state and federal entitlements programs, including Social Security, Medicaid and HUD.
• Serving as Liaison to city housing placement specialists
• Tracking vacancies, processing data, generating monthly rent statements, and preparing and submitting reports
• Investigating and resolving tenant issues and disputes
• Facilitate and coordinate tenant satisfaction assessments, including development of surveys and other tools
• Coordinating and assisting with lease renewals, compliance requirements, and grant maintenance tasks.
• Serving as primary property management contact for tenants and staff at one or more facilities
• Other duties as assigned by Director or supervisory staff

Qualifications:

• Low Income House Tax Credit certification
• A Bachelor’s degree from an accredited college or university; or Associate degree and one year of relevant experience such as working with special needs populations; or High School Diploma or GED and two years of relevant experience such as working with special needs populations
• Experience with rental subsidy programs and LIHTC requirements
• Excellent oral and written communication skills
• Proficiency in Microsoft Office Suite, particularly Excel and Adobe
• Knowledge of case management and property management databases, including MDS

Project Renewal is an equal opportunity employer. Its long-standing policy has been to embrace the equality of opportunity for all employees and applicants without regard to actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, gender (see separately issued Gender Discrimination policy for more detail), physical or mental disability, age (18 and over), military status, arrest record, marital status, domestic partnership status, genetic information or predisposing genetic characteristic, sexual orientation, status as a victim or witness of domestic violence, sex offenses or stalking, unemployment status or any other basis protected by applicable federal, state and local laws.

Real Estate- Varick Street Headquarters, 200 Varick St, New York, New York, United States of America