Enterprise WordPress Support Engineer

Triwill Group; Germany (OH); On-site; USD 69,000 - 92,000; Full time

Job summary

Triwill Group is seeking a Customer Success Engineer, VIP based in Germany. You will work with enterprise customers running mission-critical WordPress applications to ensure success, reliability and optimal performance.

This role involves investigating complex technical issues, providing architectural guidance, and collaborating with global teams to deliver scalable deployments and preventative improvements. Shifts include weekday and weekend coverage, with occasional evenings and holidays.

Responsibilities

• Investigate complex technical issues.
• Provide architectural guidance.
• Collaborate with support, engineering and customer teams to resolve urgent issues and improve the platform.

Job description

Triwill Group is seeking a Customer Success Engineer, VIP based in Germany. You will work with enterprise customers running mission-critical WordPress applications to ensure success, reliability and optimal performance.

This role involves investigating complex technical issues, providing architectural guidance, and collaborating with global teams to deliver scalable deployments and preventative improvements. Shifts include weekday and weekend coverage, with occasional evenings and holidays.