Enterprise Voice & Microsoft Teams Rooms Engineer

Qnity Electronics, Inc.; Wilmington (DE); On-site; USD 90,000 - 130,000; Full time

Job summary

Qnity Electronics, Inc.は、Enterprise VoiceおよびMicrosoft Teams Roomsのエンジニアを募集しています。組織全体の音声サービスの設計・実装・運用を担当し、Teams Phone、PSTN接続、ルーティング、電話番号管理、キャリア調整を技術的に推進します。

この役割はエンタープライズ音声の移行計画、ルーム設定、デバイスの健全性監視、移行後のサポートなど、部門横断の協働を通じて信頼性とセキュリティを確保します。

Qualifications

• Microsoft Teams、Teams Phone、Skype for Business等の実務経験3年以上
• エンタープライズ音声サービスを複数拪点で運用・サポートした経験
• Operator Connect、Direct Routing、SBC等の導入経験
• Microsoft Teams Roomsのサポート経験
• Microsoft 365管理の知識と実務
• 複数部門・ベンダーと連携して課題解決できるコミュニケーション能力

Responsibilities

• 企業の音声サービス運用の技術責任者として、音声プラットフォームの設計・運用を実施
• Teams Phoneの方針・ルーティング・発信/着信の設定を管理
• PSTN接続モデル（Operator Connect/Direct Routing等）をサポート
• ベンダー・キャリアと連携し、音声サービスの提供と移行を推進
• Teams Roomsの問題解決とルーム設定・ライセンス管理を支援
• M365/Teamsの依存関係を他部門と連携して最適化
• 音声サービスの健全性を監視・課題を解決する運用手順を作成
• 現行プラットフォームからの移行計画・実行を主導
• グローバル展開に対応した音声インベントリ・ルーティング図を維持
• セキュリティ・アイデンティティの観点から運用改善を提案

Skills

Microsoft Teams

Teams Phone

SIP/VoIP

Direct Routing

Operator Connect

PowerShell

Documentation

Multi-site support

Collaboration

Education

Bachelor's degree

Tools

Teams Admin

Teams Rooms Pro

PowerShell

Job description

先端エレクトロニクスの世界で、次の飛躍 ‘Next Leap’ を実現しませんか？

急速に変化するテクノロジーとコネクティビティの分野で、成功への原動力となる課題解決に挑戦しませんか？あなたの発想力、熱意、そして問題解決力で、エレクトロニクスのさらなる飛躍を形にしましょう。

Qnityは、先端エレクトロニクスやハイテク産業向けの材料・ソリューションを提供するグローバルリーダーです。しかし、私たちの強みは製品だけではありません。新しい可能性に挑戦し続け、常にチャレンジを楽しむ結束力のある仲間が集まっています。すべてのメンバーが、最先端技術の実現に貢献しています。

Qnityは、未来を見据えて挑戦する人、既成概念を打ち破る人、そして多様な視点を歓迎します。なぜなら、私たちは世界の進歩を加速させる重要な役割を担っているからです。Qnityで、あなたのキャリアをスタートさせる、または次のステージへ進めるチャンスを見つけてください。

The Enterprise Voice & Microsoft Teams Rooms Engineer will be responsible for the design, implementation, administration, operational support, and continuous improvement of Qnity's enterprise voice calling technologies. This role will serve as the technical owner for voice services across the organization, including Microsoft Teams Phone, enterprise calling, PSTN connectivity, call routing, voice policies, phone number management, vendor/carrier coordination, and support for business-critical voice capabilities.

This position will work closely with the Enterprise Architect, M365 Administrator, Network Engineering, Service Desk, Site IT, Facilities, Vendors, and Business Stakeholders to ensure reliable and secure voice communication services across Qnity. In addition to enterprise voice services, this role will provide escalated technical support for Microsoft Teams Rooms, including room account configuration, licensing, device health, troubleshooting, and coordination of complex room issues.

Essential Responsibilities

• Serve as the primary technical engineer for Qnity's enterprise voice calling technologies.
• Administer and support Microsoft Teams Phone capabilities, including calling policies, voice routing policies, dial plans, emergency calling configuration, call queues, auto attendants, resource accounts, and phone number assignments.
• Support enterprise PSTN connectivity models such as Operator Connect, Direct Routing, and vendor-managed voice services where used by Qnity.
• Partner with telecom providers, Microsoft, global and regional carriers, and other vendors to support voice service delivery, number management, porting, troubleshooting, and service improvements.
• Provide technical support for enterprise voice migrations, including cutover planning, testing, validation, issue resolution, and post-migration hypercare.
• Support the transition from legacy voice platforms to modern Microsoft Teams-integrated calling solutions.
• Maintain accurate documentation of voice architecture, call flows, dial plans, number inventories, routing logic, carrier dependencies, and support procedures.
• Monitor voice service health, call quality, device status, and operational performance using Microsoft Teams admin tools, reporting, dashboards, and vendor portals.
• Troubleshoot complex Teams calling issues, including inbound/outbound calling failures, call quality issues, user configuration problems, PSTN routing issues, voicemail issues, and call queue or auto attendant behavior.
• Serve as an escalation point for Microsoft Teams Rooms issues that cannot be resolved by Service Desk or standard site support.
• Support Microsoft Teams Rooms configuration and operations, including room accounts, licensing, Teams Rooms Pro Management portal, device health, updates, logs, and coordination with local IT or AV vendors.
• Collaborate with the M365 Administrator on related Microsoft 365 dependencies, including Teams configuration, licensing, resource accounts, Exchange integration, identity, security, and reporting.
• Work with network teams to diagnose and resolve voice and meeting room issues related to connectivity, QoS, firewall rules, DNS, certificates, SBCs, and local network conditions.
• Partner with Facilities and site teams on conference room changes, room naming standards, room account updates, device replacements, and new Microsoft Teams Rooms deployments.
• Support incidents, service requests, change management, problem management, and root cause analysis for enterprise voice and Teams Rooms services.
• Identify opportunities to simplify, standardize, automate, and modernize Qnity's voice and collaboration technology environment.
• Maintain awareness of Microsoft Teams Phone, Teams Rooms, Microsoft 365, and unified communications roadmap changes that may impact Qnity.
• Ensure enterprise voice and Teams Rooms services are delivered securely, reliably, and aligned with business requirements.

Microsoft Teams Rooms Responsibilities

• Act as an escalation point for Microsoft Teams Rooms incidents and service requests.
• Support room account configuration, Teams Rooms licensing, device assignment, and Teams Rooms policy alignment.
• Troubleshoot room sign-in issues, calendar integration issues, meeting join issues, audio/video/peripheral issues, update failures, and device health alerts.
• Monitor Teams Rooms health using Microsoft management tools and coordinate remediation with site IT, vendors, facilities, or Microsoft support.
• Support room lifecycle activities, including new room setup, room changes, device replacement, decommissioning, and naming convention alignment.
• Partner with Facilities, site IT, and AV vendors to ensure Microsoft Teams Rooms are configured and supported consistently.
• Document known issues, operating procedures, escalation paths, and support models for Teams Rooms.

Enterprise Voice Responsibilities

• Own day-to-day technical administration and operational support of Qnity enterprise voice services.
• Support migration from legacy voice platforms to modern Teams-integrated enterprise voice solutions.
• Manage or support number assignment, number porting, call forwarding, call routing, emergency calling, and site voice readiness activities.
• Configure and support Teams Auto Attendants and Call Queues for business groups where Teams-based call handling is used.
• Coordinate with vendors and carriers to resolve service-impacting issues and maintain continuity of voice services.
• Participate in project planning for site migrations, voice cutovers, customer contact center transitions, and business-driven voice changes.
• Validate that voice services meet business requirements before, during, and after cutover activities.
• Maintain voice inventories, site readiness information, phone number documentation, routing diagrams, and carrier/vendor support contacts.

Collaboration and Operating Model

• M365 Administrator: Teams configuration, Microsoft 365 licensing, resource accounts, Exchange integration, reporting, and policy alignment.
• Network Engineering: Connectivity, QoS, SBCs, firewall rules, DNS, performance, and real-time media troubleshooting.
• Site IT and Regional Support: Local testing, cutover support, device troubleshooting, and end-user support.
• Facilities / AV Teams: Conference room technology, room standards, device placement, room readiness, and Teams Rooms changes.
• Service Desk: Knowledge articles, ticket routing, escalation processes, and recurring issue reduction.
• Security and Identity Teams: Access controls, conditional access, privileged roles, compliance, and secure administration.
• Vendors and Carriers: Microsoft, AV vendors, telecom providers, and regional voice service partners.

Qualifications

• Bachelor's degree in a related technical discipline, or equivalent experience.
• 3+ years of hands-on experience supporting Microsoft Teams, Teams Phone, Skype for Business, enterprise VoIP, or related collaboration services.
• Experience supporting enterprise voice services in a multi-site or global organization.
• Experience with Microsoft Teams Phone, Operator Connect, Direct Routing, or SBC-based voice integration.
• Experience troubleshooting call quality, PSTN routing, SIP/VoIP issues, licensing, policy assignments, and user configuration issues.
• Experience supporting Microsoft Teams Rooms or similar enterprise meeting room technologies.
• Strong understanding of Microsoft 365 administration concepts, including Teams, Exchange Online, resource accounts, licensing, and identity.
• Ability to partner across infrastructure, network, security, facilities, vendors, and business teams.
• Strong documentation, communication, and problem-solving skills.
• Ability to manage escalations, prioritize operational issues, and drive resolution across multiple teams.
• Microsoft Teams Administrator, Microsoft 365, or related Microsoft certifications preferred.
• Telecom, SIP, VoIP, SBC, or unified communications certifications are a plus.

Preferred Experience

• Experience with global enterprise voice carriers.
• Experience with Teams Auto Attendants and Call Queues.
• Experience supporting customer service or business-facing call flows.
• Experience with Teams Rooms Pro Management portal.
• Experience with Microsoft Call Quality Dashboard or Teams usage and diagnostic reporting tools.
• Experience with PowerShell automation for Teams and Microsoft 365 administration.
• Experience transitioning from legacy PBX, Skype for Business, Cisco, Avaya, Genesys, or similar voice platforms to Microsoft Teams Phone.
• Experience supporting voice services during mergers, divestitures, TSA exits, or large-scale enterprise transformation programs.

Core Technical Skills

• Strong experience with Microsoft Teams administration, Teams Phone, and Microsoft 365 collaboration services.
• Experience configuring and supporting Teams calling policies, voice routing policies, dial plans, call queues, auto attendants, resource accounts, and phone numbers.
• Knowledge of enterprise telephony concepts including PSTN, SIP, VoIP, SBCs, DID numbers, number porting, call routing, emergency calling, and carrier interconnects.
• Experience with Operator Connect and/or Direct Routing.
• Familiarity with Session Border Controllers, carrier trunks, SIP signaling, and telecom troubleshooting.
• Experience supporting Microsoft Teams Rooms on Windows and/or Android.
• Understanding of Teams Rooms resource accounts, room mailbox configuration, Teams Rooms licensing, device enrollment, device health, updates, and management tools.
• Ability to troubleshoot Teams voice and meeting room issues using Microsoft Teams admin center, Teams Rooms Pro Management portal, call quality tools, logs, and vendor support data.
• Working knowledge of Microsoft Entra ID, Exchange Online, Microsoft 365 licensing, Intune, and conditional access concepts as they relate to Teams Phone and Teams Rooms.
• Understanding of enterprise network dependencies for real-time communication, including bandwidth, latency, jitter, packet loss, QoS, firewall rules, proxies, DNS, and certificates.
• Ability to create and maintain technical documentation, operational runbooks, support procedures, and knowledge articles.
• PowerShell experience for Microsoft Teams and Microsoft 365 administration is preferred.
• Experience working in global enterprise environments with regional telecom, regulatory, and site-specific requirements.

タレントコミュニティに参加して、情報を入手しましょう。https://careers.qnityelectronics.com/jp/ja/jointalentcommunity

Qnityは雇用機会の均等を重視しています。応募者は、人種、肌の色、宗教、信条、性別、性的指向、ジェンダー アイデンティティ、婚姻状況、出身国、年齢、退役軍人のステータス、身体障害、またはその他の保護の対象となるクラスに関係なく選考されます。ポジションの検索または応募のために合理的配慮が必要な場合は、当社の Accessibility Page （アクセシビリティ ページ）にある連絡先情報をご確認くださいhttp://www.qnityelectronics/accessibility.html

Qnityは包括的な給与および福利厚生のパッケージを提供しています。詳しくは、報酬と福利厚生のページをご確認くださいhttps://careers.qnityelectronics.com/jp/ja/compensation-and-benefits-final

私たちは採用プロセスを向上させるために人工知能（AI）を使用しています。