Enterprise Voice Engineer

ManpowerGroup Global, Inc.; Charlotte (NC); On-site; USD 135,000 - 155,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

401(k) Plus Match

Weekly Pay

Job summary

ManpowerGroup Global, Inc. in Charlotte, NC, is seeking an Enterprise Voice Engineer to maintain and optimize Cisco UC infrastructure and voice services. The role focuses on stability, automation, and reliable call handling.

You will administer CUCM, Unity, gateways; develop AXL-scripted automation with Python or PowerShell; analyze logs in Splunk; and validate call flows, call routing, and voicemail during changes, migrations, and upgrades.

Qualifications

• Experience administering Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection.
• Experience developing and executing AXL API scripts for automation.
• Proficiency in Python or PowerShell scripting.
• Experience with Splunk for log analytics and monitoring.
• Knowledge of SIP, SCCP, dial plans and large enterprise voice environments.

Responsibilities

• Administer and support Cisco UC infrastructure including CUCM, Unity, gateways.
• Develop automation and tooling via AXL APIs and scripts.
• Troubleshoot and perform root-cause analysis using Splunk and monitoring tools.
• Design and execute QA, system integration, and regression testing for voice changes.
• Validate call flows and emergency calling capabilities after system changes.

Skills

SIP knowledge

Troubleshooting

Communication

Problem solving

Tools

CUCM/Call Manager

Cisco Unity Connection

Cisco Voice Gateways

AXL API scripting

Python

PowerShell

Splunk

SIP

SCCP

Dial plans

Job description

Our client is seeking a dedicated and skilled Enterprise Voice Engineer to join their dynamic team. As an Enterprise Voice Engineer, you will be an integral part of the Communications Support Department, working closely with the Voice Operations Team. The ideal candidate will demonstrate strong technical expertise, problem solving skills, and a proactive attitude, which will enable you to thrive within the organization and contribute to reliable communication services.

Job Title: Enterprise Voice Engineer

Location: Charlotte, North Carolina

Pay Range: 70.00 W2

What's the Job?

• Administer and support Cisco Unified Communications (UC) infrastructure, including CUCM, Unity, gateways, and analog solutions
• Develop automation and operational tooling using AXL APIs and scripting languages such as Python or PowerShell
• Perform troubleshooting and root-cause analysis utilizing Splunk and other monitoring platforms
• Design, execute, and document QA, system integration, and regression testing for voice infrastructure changes, upgrades, patches, and migrations
• Validate call flows, voicemail functionality, gateway integrations, analog services, and emergency calling capabilities following system changes

What's Needed?

• Strong hands-on experience with Cisco Unified Communications Manager (CUCM/Call Manager), Cisco Unity Connection, and Cisco Voice Gateways (ISR)
• Experience developing and executing AXL API scripts for automation, reporting, provisioning, and bulk administration
• Proficiency in scripting languages such as Python, PowerShell, or similar
• Experience using Splunk for log analytics, monitoring, troubleshooting, and operational reporting
• Knowledge of SIP, SCCP, dial plans, call routing, voice quality analysis, and troubleshooting in large enterprise environments

What's in it for me?

• Opportunity to work in a collaborative and innovative environment
• Engagement with cutting-edge voice technology solutions
• Professional growth through challenging projects and skill development
• Supportive team culture that values diversity and inclusion
• Onsite work in Charlotte with a flexible and supportive work environment

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay