Enterprise Training & Enablement Specialist

Finys; Troy (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Paid vacation

Paid holidays

Matching retirement plan

Flex time

Bonus opportunities

Job summary

Finys is seeking a Training and Enablement Specialist in Troy, MI to design, develop, and deliver scalable training programs and documentation for the Finys platform. You will own customer, partner, and internal enablement initiatives, creating role-based learning experiences and self-service resources.

You will collaborate with CS, Support, Product, and IT to keep content accurate and aligned with product evolution, while leveraging AI-assisted tools to improve efficiency and quality.

Qualifications

• Experience designing and delivering training programs for enterprise software or SaaS platforms.
• Experience creating customer-facing documentation, user guides, knowledge base articles, and other technical documentation.
• Strong instructional design skills with the ability to develop engaging learning experiences for multiple audiences.
• Excellent written and verbal communication skills.

Responsibilities

• Design, develop, and deliver customer onboarding and ongoing training programs for Finys software users.
• Create role-based learning paths and training materials for new and existing users.
• Develop and maintain customer-facing documentation, user guides, FAQs, and knowledge base articles.
• Assess learning needs and identify gaps across customer, partner, and internal audiences.
• Build scalable self-service learning resources that improve adoption and reduce support requests.
• Develop onboarding and enablement programs for System Integration (SI) partners.
• Deliver internal product training to employees across multiple departments.
• Collaborate with subject matter experts to ensure training materials remain accurate.
• Continuously improve enablement content using feedback and product changes.
• Maintain standardized training content across multiple formats.
• Support product launches by updating training and documentation.
• Develop training standards, templates, and best practices.
• Support knowledge management by keeping documentation organized.

Skills

Training design

Technical documentation

Instructional design

Written and verbal communication

Facilitation

Self-service learning

Project management

LMS experience

AI-assisted content

Insurance domain knowledge

Tools

Learning Management Systems (LMS)

Content authoring tools

Video creation tools

Job description

Finys is seeking a Training and Enablement Specialist in Troy, MI to design, develop, and deliver scalable training programs and documentation for the Finys platform. You will own customer, partner, and internal enablement initiatives, creating role-based learning experiences and self-service resources.

You will collaborate with CS, Support, Product, and IT to keep content accurate and aligned with product evolution, while leveraging AI-assisted tools to improve efficiency and quality.