AI-Driven Onboarding & Training Specialist

Finaya Home Loans; Rock Hill (SC); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Career growth opportunities

AI-powered tools

Direct exposure to leaders

Professional development

Modern, no-ego culture

Impact on employee success

Job summary

Finaya Home Loans is seeking an Onboarding & Training Specialist to craft a best-in-class employee experience from offer to Day One and beyond. You will own onboarding, run initial training, and ensure access to tools and resources, collaborating with Recruiting, IT, Operations, and Leadership to scale processes with Finaya's innovative culture.

You will build training materials, SOPs, and knowledge resources, while supporting engagement initiatives and ensuring compliance across the

Qualifications

• 2+ years of onboarding, training, recruiting coordination, HR, learning & development, or related experience preferred.
• Exceptional communication and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Experience facilitating training sessions, presentations, or group meetings.
• Technology-savvy with the ability to quickly learn and teach new systems and platforms.
• Detail-oriented with strong follow-through and a process-improvement mindset.
• Ability to work independently while collaborating effectively across departments.
• Experience in mortgage, financial services, fintech, banking, or a regulated industry is a plus.
• Passion for helping others succeed and creating positive employee experiences.

Responsibilities

• Coordinate and manage all pre-hire onboarding activities following offer acceptance.
• Maintain consistent communication with new hires before their start date to drive engagement and reduce attrition.
• Ensure all required onboarding documentation, background checks, licensing requirements, and employment forms are completed accurately and on time.
• Partner with IT and department leaders to ensure equipment, system access, accounts, and resources are ready for Day One.
• Facilitate new hire orientation sessions and introductions to Finaya's culture, mission, values, and operating philosophy.
• Create user profiles and system access for new hires across applicable platforms and technologies.
• Conduct and coordinate initial training programs covering systems, technology, processes, compliance requirements, and company resources.
• Track onboarding progress and training completion to ensure new hires remain on schedule.
• Develop, maintain, and continuously improve onboarding guides, training materials, SOPs, videos, and knowledge base content.
• Serve as a primary point of contact for new employees during their onboarding and ramp-up period.
• Partner with managers to identify training opportunities and support employee development initiatives.
• Gather feedback from new hires and leaders to improve onboarding effectiveness and employee retention.
• Assist with company-wide training sessions, workshops, and professional development programs.
• Maintain onboarding and training records, reports, and compliance documentation.
• Support employee engagement initiatives and help foster a positive, high-performance culture.

Skills

Onboarding

Training

Interpersonal comms

Organization

Cross-functional collaboration

Process improvement

Attention to detail

Independent work

Financial services familiarity

Job description

Finaya Home Loans is seeking an Onboarding & Training Specialist to craft a best-in-class employee experience from offer to Day One and beyond. You will own onboarding, run initial training, and ensure access to tools and resources, collaborating with Recruiting, IT, Operations, and Leadership to scale processes with Finaya's innovative culture.

You will build training materials, SOPs, and knowledge resources, while supporting engagement initiatives and ensuring compliance across the