Enterprise Telephony & Voice Support Specialist

uchicago; Chicago (IL); On-site; USD 95,000 - 115,000; Full time

Job summary

The University of Chicago seeks a Telecom Service Desk Support Specialist to administer daily support for enterprise voice infrastructure and related services. You will manage front-end service requests, process moves/adds/changes, and ensure accurate provisioning and documentation for both on-premise and cloud-based telephony solutions.

Work with internal teams and carriers (AT&T, Lumen) to coordinate installations, repairs, and retirement of services, while driving process improvements and

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5–7 years of related work experience.
• Certifications in Cisco, voice systems, or IT Service Desk applications preferred.

Responsibilities

• Provides Tier 1 and Tier 2 support for enterprise voice technologies and coordinating issues.
• Manages ServiceNow tickets and coordinates with Voice Services staff.
• Audits voice services and coordinates circuit installs, repairs, and cancellations with carriers.

Skills

Enterprise telephony

Unified communications

Ticketing systems

Vendor coordination

Education

Bachelor's degree

Tools

ServiceNow

Akkadian

Job description

The University of Chicago seeks a Telecom Service Desk Support Specialist to administer daily support for enterprise voice infrastructure and related services. You will manage front-end service requests, process moves/adds/changes, and ensure accurate provisioning and documentation for both on-premise and cloud-based telephony solutions.

Work with internal teams and carriers (AT&T, Lumen) to coordinate installations, repairs, and retirement of services, while driving process improvements and