Strategic B2B Service Delivery Manager

T-Mobile; New York; Hybrid; USD 95,000 - 198,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Health insurance

Job summary

The Service Delivery Manager – STR/ENT at T-Mobile oversees the day-to-day execution of complex B2B service deliveries for large customers, ensuring delivery performance meets critical financial and operational standards.

You will coordinate deployment and activation of telecom products, identify risks, and collaborate across internal teams, vendors, and customer stakeholders to safeguard service stability and drive operational excellence.

Qualifications

• Experience managing complex B2B service delivery projects for large enterprise customers.
• Knowledge of wireless/telecom industry products and service delivery processes.
• Ability to identify, assess and escalate operational risks.
• Proven cross-functional leadership with internal teams, vendors, and customers.

Responsibilities

• Oversees day-to-day execution of complex B2B service deliveries for large customers.
• Manages deployment and activation of telecommunications products and services.
• Identifies and escalates execution risks to safeguard service stability.
• Collaborates with internal teams, vendors and customer stakeholders for seamless execution.
• Implements structured delivery practices to ensure reliability and excellence.
• Monitors and reports on key delivery metrics aligned to standards.
• Supports continuous improvement by analyzing outcomes and recommending changes.

Skills

Project Management

Telecommunications

Risk Management

Cross Functional Relations

Customer Service

Communication

Attention To Detail

Strategic Thinking

Process Improvement

Education

Bachelor's Degree

Master's Degree

Job description

The Service Delivery Manager – STR/ENT at T-Mobile oversees the day-to-day execution of complex B2B service deliveries for large customers, ensuring delivery performance meets critical financial and operational standards.

You will coordinate deployment and activation of telecom products, identify risks, and collaborate across internal teams, vendors, and customer stakeholders to safeguard service stability and drive operational excellence.