Enterprise CSE: Technical Advisor & Growth Partner

JetBrains

United States

On-site

USD 120,000 - 180,000

Full time

13 days ago

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Job summary

JetBrains in the United States is seeking Customer Success Engineers to become technical points of contact for enterprise customers, helping them adopt JetBrains products and achieve business outcomes.

You will manage technical relationships, work with account teams, and act as a trusted advisor, with opportunities to influence product ideas and drive customer success. Travel ~25% and fluency in English plus Portuguese or Spanish are valued.

Qualifications

Experience in technical consulting or customer-facing technical roles.
Extensive software development/QA/IT/DevOps/ML background.
Hands-on knowledge of AI/LLMs in software development.
Strong communication and presentation skills in English.
Willingness to travel ~25% and collaborate across teams.

Responsibilities

Serve as technical contact for a portfolio of enterprise accounts.
Assist customers in adopting JetBrains products and achieving business outcomes.
Collaborate with Account Executives and product teams to align strategies.
Advocate for customers and provide feedback to Support and Engineering.
Suggest product enhancements based on customer experiences.
Present and evaluate new ideas to customers in your portfolio.
Stay up-to-date on technology trends and JetBrains offerings.