Enterprise Customer Success Engineer - Technical Advisor

JetBrains; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

JetBrains is seeking a Customer Success Engineer to be the technical contact for our US customers. You’ll collaborate with product teams to ensure our developer tools meet enterprise needs, help customers adopt JetBrains products, and strengthen long‑term relationships through technical guidance.

In this role you will manage the technical relationships for a portfolio, act as a trusted advisor to customers, advocate for their needs with Support and Product Engineering, and suggest product

Qualifications

• Proven experience in technical consulting or other customer-facing technical roles.
• Extensive experience in software development, QA, IT, DevOps, ML or related IT fields.
• Hands-on knowledge of AI/LLMs in software development.

Responsibilities

• Work closely with JetBrains Account Executives.
• Help customers adopt JetBrains products and services to achieve business outcomes.
• Manage technical relationships for a portfolio of accounts; define and implement account strategies.
• Be the customers’ advocate within JetBrains; represent them to Support and Product Engineering.
• Recommend product enhancements based on customer feedback.
• Assist product teams in presenting and evaluating new ideas to customers.

Skills

Technical consulting

Software development

AI/LLMs

Communication skills

Presentation skills

Travel willingness

Job description

JetBrains is seeking a Customer Success Engineer to be the technical contact for our US customers. You’ll collaborate with product teams to ensure our developer tools meet enterprise needs, help customers adopt JetBrains products, and strengthen long‑term relationships through technical guidance.

In this role you will manage the technical relationships for a portfolio, act as a trusted advisor to customers, advocate for their needs with Support and Product Engineering, and suggest product