Strategic Enterprise Technical Success Engineer

JetBrains

Marlton (NJ)

On-site

USD 120,000 - 180,000

Full time

13 days ago

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Job summary

JetBrains in Marlton, New Jersey is seeking a Customer Success Engineer who will be a technical point of contact for enterprise customers. The role focuses on enabling customers to adopt JetBrains products, building strong technical relationships, and acting as a trusted advisor to both customers and JetBrains product teams.

Ideal candidates have proven experience in customer-facing technical roles, broad IT/DevOps knowledge, and hands-on AI/LLMs familiarity.

Qualifications

Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
Extensive experience in software development, QA, IT, DevOps, ML, or related IT fields.
Hands-on knowledge of AI/LLMs in software development.

Responsibilities

Collaborate with Account Executives to manage technical relationships for a portfolio of accounts.
Help customers adopt JetBrains products to achieve business outcomes, including architecture discussions and overcoming adoption barriers.
Act as trusted advisor, represent customers to Support and Product Engineering teams, and provide product feedback.
Work with sales to develop short- and long-term account plans to meet customer needs.
Present and evaluate new product ideas to customers in your portfolio.
Travel approximately 25% of the time.