Enterprise Technical Customer Success Manager - DAM & APIs

Cloudinary; San Jose (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, and vision for you

Family medical coverage included

401k with company match

Wellness and vacation policy

Development stipend

Meal or food stipend

Job summary

Cloudinary is seeking a Technical Customer Success Manager to maximize value for enterprise customers using our Image, Video, and DAM platform. You’ll be the primary technical contact, guiding adoption, managing renewals, and coordinating with Sales, Support, and Product to drive successful outcomes.

You will build trusted relationships with technical and business stakeholders, monitor health metrics, and develop success plans to expand usage and ensure customer satisfaction across a portfolio.

Qualifications

• 3+ years in Customer Success or Technical Customer Success within a SaaS environment.
• Experience managing big enterprise relationships and supporting renewals.
• Technical aptitude with APIs, web technologies or cloud-based apps.
• Experience working with technical stakeholders and renewal negotiations.
• Strong communication and relationship management skills.

Responsibilities

• Manage a portfolio of enterprise customers post-sale.
• Serve as primary technical contact with customer stakeholders.
• Guide customers on best practices for Cloudinary solutions.
• Deliver regular engagements: business reviews, adoption planning, technical guidance.
• Monitor health and usage metrics to identify risks and opportunities.
• Develop and execute success plans to boost adoption and renewals.
• Identify growth opportunities and support expansion conversations.
• Escalate issues and coordinate with internal teams for timely resolution.
• Capture feedback and share insights with Product and Engineering.
• Maintain accurate account information and success plans in CRM.

Skills

Enterprise SaaS

Customer relationships

Technical aptitude

Renewals & expansions

Cross-functional collaboration

Data-driven decisions

Travel readiness

Tools

Salesforce

Job description

Cloudinary is seeking a Technical Customer Success Manager to maximize value for enterprise customers using our Image, Video, and DAM platform. You’ll be the primary technical contact, guiding adoption, managing renewals, and coordinating with Sales, Support, and Product to drive successful outcomes.

You will build trusted relationships with technical and business stakeholders, monitor health metrics, and develop success plans to expand usage and ensure customer satisfaction across a portfolio.