Enterprise Technical Account Manager — Remote, Equity Eligible

Crosscut; United States; On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Remote-first work environment

Equity incentives

Wellness programs

Job summary

Fama is hiring a Technical Account Manager to own onboarding, implementation, and ongoing technical support for enterprise customers. You will coordinate with GTM, R&D, and cross-functional teams to translate business needs into technical outcomes, manage escalation workflows, and drive successful deployments of Fama’s AI-driven screening solutions.

The role emphasizes API integration, security questionnaires, and end-user education, with remote-first work and a path to influence product

Qualifications

• 6+ years in a technical account management, implementation, solutions engineering, or technical support role.
• Experience supporting API/integration work and setup/configuration of AI solutions.

Responsibilities

• Own end-to-end technical onboarding for new customers & resellers – API integration, sandbox setup, testing, configuration, user provisioning, prompt configuration, go-live support.
• Onboard and train end-users to ensure proficiency with the product.
• Own AI prompt engineering workflow development for enterprise configurations.
• Lead GTM/R&D intersection as product and customer use-case expert.
• Triage, investigate, and resolve technical issues, coordinating with engineering and product teams.

Skills

AI prompt engineering

API integration

enterprise IT deployments

IT & security questionnaires

technical escalation

Tools

Postman

Okta (SSO)

SQL

Thoughtspot

Python

JavaScript

Job description

Fama is hiring a Technical Account Manager to own onboarding, implementation, and ongoing technical support for enterprise customers. You will coordinate with GTM, R&D, and cross-functional teams to translate business needs into technical outcomes, manage escalation workflows, and drive successful deployments of Fama’s AI-driven screening solutions.

The role emphasizes API integration, security questionnaires, and end-user education, with remote-first work and a path to influence product