Enterprise Technical Account Manager, AMER

talonone

United States

Remote

USD 104,000 - 127,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Learning budget

Retirement plan with matching

Medical insurance

Dental and life insurance

Flexible paid time off

Mental health support

Job summary

talonone is seeking a hands-on Technical Account Manager to guide enterprise customers through API integrations and ongoing use of our promotions platform across the Americas. You will lead onboarding, coordinate with Customer Success and Engineering, and ensure successful adoption while managing complex customer stakeholders.

In this role you will analyze API usage, address recurring issues, and design scalable onboarding processes to deliver a consistent, high-value experience.

Qualifications

4+ years in technical account management, integration consulting, or a similar customer-facing technical role.
Experience managing enterprise API integrations from planning through delivery.
Background supporting SaaS products and handling complex customer stakeholders.
Strong troubleshooting and analytical skills, including data-informed decision-making.
Clear written communication: able to explain technical topics concisely to varied audiences.
Calm, patient, professional relationship management, including in high-stakes situations.

Responsibilities

Own integration planning and delivery, helping customers connect the platform with their existing systems.
Monitor API usage across enterprise accounts and address patterns that could affect adoption, satisfaction, or retention.
Investigate recurring technical problems, support escalated cases, and coordinate resolution with internal teams.
Design onboarding approaches, set clear expectations, and improve the integration process over time.
Work closely with Customer Success and Engineering to deliver a consistent customer experience.
Identify potential technology partnerships and integration options that could extend the platform's value.

Skills

Technical account management

API integrations

SaaS experience

Troubleshooting

Communication

Stakeholder management

Job description

Role overview

Guide enterprise customers through the technical integration and ongoing use of an API-based promotions platform. As the technical lead for a portfolio of accounts across the Americas, you will help customers onboard successfully, resolve persistent issues, and realize ongoing value while coordinating with Customer Success and Engineering.

Responsibilities

Own integration planning and delivery, helping customers connect the platform with their existing systems.
Monitor API usage across enterprise accounts and address patterns that could affect adoption, satisfaction, or retention.
Investigate recurring technical problems, support escalated cases, and coordinate resolution with internal teams.
Design onboarding approaches, set clear expectations, and improve the integration process over time.
Work closely with Customer Success and Engineering to deliver a consistent customer experience.
Identify potential technology partnerships and integration options that could extend the platform's value.

Requirements

4+ years in technical account management, integration consulting, or a similar customer-facing technical role.
Experience managing enterprise API integrations from planning through delivery.
Background supporting SaaS products and handling complex customer stakeholders.
Strong troubleshooting and analytical skills, including data-informed decision-making.
Clear written communication: able to explain technical topics concisely to varied audiences.
Calm, patient, professional relationship management, including in high-stakes situations.

Benefits and work setup

Candidates must live within commuting distance of a US hub in New York, Chicago, San Francisco, or Boston. The listing cites estimated total compensation of $115,500, subject to factors such as experience and location.