Enterprise Success Manager - Freight Operations Lead

Socket.dev

Bellevue (WA)

On-site

USD 113,000 - 160,000

Full time

9 days ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Freight’s Enterprise Customer Success team seeks an experienced professional to own the enterprise relationship across all freight modes (TL, IMDL, LTL). You will be the single threaded contact for operational points of contact, drive performance improvements, and coordinate cross-functional teams to resolve issues.

You will lead quarterly business reviews, craft recovery plans, and communicate progress with timelines and measurable targets.

Qualifications

Bachelor's degree or equivalent.
Experience positioning and selling innovative solutions to new and existing customers and market segments.
Experience with sales CRM tools such as Salesforce or similar software.
Experience with Microsoft Office products and applications.

Responsibilities

Own the enterprise customer operational relationship across all freight modes (TL, IMDL, LTL).
Identify systemic operational defects and quantify impact in dollars, loads, and retention risk.
Coordinate cross functional teams to resolution and ensure delivery.
Lead Quarterly Business Reviews and recovery plans with timelines and targets.
Own escalation communication to customer executives with status updates.
Internal reporting on performance metrics, cost inputs, and customer KPIs.
Influence customer operations to lower costs and define good inputs.
Activate structured recovery programs before escalation.