Enterprise Solutions Engineer (SaaS Deployments)

vector; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K, life & disability

Flexible PTO

Stock options

Parental leave

Competitive stipend

Flat org structure

Job summary

Vector, a company building mobile and web technology for freight, seeks Solutions Engineers to digitize paperwork within client apps. You’ll work with Deployment Managers, Customer Success, and Software Engineering to deliver end-to-end technical integrations and successful go-lives.

You’ll build workflows using scripting, JSON, and Vector’s internal tools; configure deployments, troubleshoot issues, and run technical discovery sessions to translate customer needs into product capabilities.

Qualifications

• Previous experience in a software engineering, web development, client consulting, or technical implementation role.
• Demonstrated ability in implementing SaaS software applications and/or providing technical implementation services leveraging basic programming such as SQL and JavaScript.
• Genuine passion for delighting customers, and for building and maintaining strong relationships with a diverse set of internal and external stakeholders, from engineering, product, marketing, etc.
• Great communication skills - able to provide clear and concise guidance through emails, over the phone, or in person, with a casual and confident tone.
• Excellent organization, project management, time management, and communication skills.
• Quick learner, able to fully grasp technological detail as well as high-level business concepts.
• Able to gain consensus and get business and technical teams to work together toward timely issue resolution.
• A strong awareness of business processes and ability to translate business processes into enterprise application implementations.
• Effective team player dedicated to continuously improve upon our process of advocating for the customer.
• Demonstrated ability to collaborate and build strong relationships with customers at all levels.
• Comfortable and willing to do occasional travel to engage on-site with customers where needed.

Responsibilities

• Engage with our customer's business and technical resources to fully understand their project goals, objectives and success criteria as part of each project implementation engagement.
• Build workflows and automate tasks for customers leveraging a combination of scripting languages, JSON, and Vector’s internal tools
• Setup and configure Vector according to customer's business and technical needs
• Triage any deployment or integration issues quickly, leveraging resources from across the company as needed
• Participate in and drive technical discovery sessions to deliver technical integration solutions for our customers
• Hone your expertise on Vector deployments and be the point person to help guide product implementation feedback and learnings within Vector
• Be a key player in coordinating project implementation plans, timelines, schedules and develop strategy around customer deliverables
• Gather customer product feedback and communicate with product management and engineering to shape product roadmap development
• Coordinate with internal Vector resources from Sales, Engineering, Product and Customer Success to ensure customer business and technical requirements are correctly understood and mapped to product capabilities and future roadmap investments
• Be the voice of our customers’ technical needs and issues internally, across departments and work with product management to identify, drive and prioritize improvements in product offerings, processes, systems and tools

Skills

SaaS implementations

SQL

JavaScript

Customer relationship management

Communication skills

Tools

JSON

Scripting languages

Internal Vector tools

Job description

Vector, a company building mobile and web technology for freight, seeks Solutions Engineers to digitize paperwork within client apps. You’ll work with Deployment Managers, Customer Success, and Software Engineering to deliver end-to-end technical integrations and successful go-lives.

You’ll build workflows using scripting, JSON, and Vector’s internal tools; configure deployments, troubleshoot issues, and run technical discovery sessions to translate customer needs into product capabilities.