Enterprise Services Lead

Texas Health and Human Services; Austin (TX); Hybrid; USD 71,000 - 98,000; Full time

Benefits offered by this job

Full health insurance for eligible

Pension plan

Generous time off

Career advancement opportunities

Job summary

Texas Health and Human Services is seeking an Enterprise Services Lead to manage complex IT and enterprise services from initiation to completion in Austin. You will oversee scope, budgets, risks, and governance while coordinating internal teams and external vendors.

The role emphasizes service-level governance, performance oversight, and continuous improvement across the vendor lifecycle, with a focus on timely, compliant delivery in a state government environment.

Qualifications

• Graduation from an accredited four-year college or university with major coursework in information systems, business administration, mathematics, or a related field.
• At least 7 years of experience in enterprise IT environments, including hand-on experience coordinating vendors, projects, financial management, or technology deployment initiatives.
• Experience coordinating vendor management, contract performance tracking, and governance across complex programs.

Responsibilities

• Lead enterprise service delivery operations across internal teams, service owners, stakeholders, and external vendors to ensure timely, high-quality delivery.
• Serve as the primary operational lead for services vendor management, ensuring vendors meet expectations, priorities, performance standards, and escalation procedures.
• Promote accountability among vendors by documenting commitments, tracking progress, and escalating issues through appropriate channels.
• Develops, manages, and maintains project plans, schedules, milestones, budgets, risk and issue logs, status reports, and documentation.
• Monitor progress, identify risks, develop mitigations, and escalate issues to protect scope, schedule, budget, and quality.
• Complete a required learning path as part of daily duties and responsibilities.

Skills

Vendor management

Project management

Budgeting

Risk management

Stakeholder communication

Agile/Waterfall

Education

Bachelor's degree in information systems, business administration, mathematics, or related field

Job description

Date: Sep 2, 2026

Location:

AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Enterprise Services LeadJob Title: Project Manager IVAgency: Health & Human Services CommDepartment: AI OfficePosting Number: 20865Closing Date: 11/01/2026Posting Audience: Internal and ExternalOccupational Category: Computer and MathematicalSalary Range: $6,377.50 - $8,750.00Pay Frequency: Monthly

Salary Group: TEXAS-B-26Shift: DayAdditional Shift: Days (First)TeleworkTravel:Regular/Temporary: RegularFull Time/Part Time: Full timeFLSA Exempt/Non-Exempt: Exempt

Facility Location:

Job Location City: AUSTIN

Job Location Address: 4601 W GUADALUPE ST

Other Locations: MOS Codes: 2611,8058,8060,8848,16KX,1D7X1,32EX,3D0X4,611X,612X,63A,63AX,641X,712X,8K000,BU,CE,EA,SEI16

This position is open to U.S. Citizens and permanent residents.

This onsite role requires the selected candidate to work from an HHS office in Austin, Texas.

The enterprise services lead is responsible for leading complex information technology, business improvement, and enterprise-level services from initiation through completion. This role manages scope, schedules, budgets, risks, deliverables, stakeholder communications, and project governance to ensure approved objectives are achieved on time, within funding, and in alignment with organizational standards.

The primary focus of the position is promoting disciplined services vendor management, including vendor performance oversight, contract accountability, service-level governance, issue escalation, relationship management, and continuous improvement across the full vendor lifecycle.

Essential Job Functions (EJFs)

• Lead enterprise service delivery operations by coordinating internal teams, service owners, business stakeholders, and external services vendors to ensure consistent, timely, and high-quality delivery of enterprise services (30%).
• Serve as the primary operational lead for services vendor management, ensuring vendors understand expectations, contractual obligations, service priorities, performance standards, communication protocols, and escalation procedures (20%).
• Promote accountability among services vendors by documenting commitments, tracking action items, validating completion of deliverables, and escalating unresolved performance or compliance concerns through appropriate channels (15%).
• Develops, manages, and maintains detailed project plans, schedules, milestones, budgets, risk logs, issue logs, status reports, and project documentation (10%).
• Monitors project progress, identify risks and barriers, develop mitigation strategies, and elevate issues appropriately to protect scope, schedule, budget, and quality (10%).
• Completion of a learning path is required as part of the employee’s regular daily duties and responsibilities. (15%)

Knowledge, Skills And Abilities (KSAs)

• Knowledge of services vendor management principles, including vendor onboarding, performance monitoring, relationship management, issue escalation, corrective action planning, renewal readiness, and offboarding.
• Knowledge of contract management, procurement coordination, service level agreements, key performance indicators, invoice review, vendor accountability, risk management, compliance, and continuous improvement practices.
• Skill in leading enterprise service delivery activities across internal teams, business stakeholders, and external services vendors.
• Skill in managing vendor relationships, setting expectations, facilitating performance discussions, resolving service issues, tracking deliverables, and promoting vendor accountability.
• Skill in analyzing service performance, SLA/KPI results, vendor trends, operational risks, costs, and customer impacts to support executive reporting, decision-making, and continuous improvement.
• Project management principles, practices, methodologies, and lifecycle phases; Agile, Scrum, Waterfall, and hybrid delivery approaches; budget planning and cost monitoring; risk, issue, change, and scope management.
• Vendor coordination and contract performance tracking; process improvement, quality assurance, and governance standards; state government operations, public-sector accountability, and applicable policies, rules, and regulations.
• Knowledgeable in the preparation of clear and accurate project status updates, executive briefings, decision documents, presentations, dashboards, and other communications for technical and non-technical audiences.
• Ensures project work complies with applicable organizational requirements, information technology standards, procurement requirements, security expectations, and state or federal regulations.

Registrations, Licensure Requirements Or Certifications

None

Initial Screening Criteria

• Graduation from an accredited four-year college or university with major coursework in information systems, business administration, mathematics, or a related field is generally preferred.
• At least 7 years of experience in enterprise IT environments, including hand-on experience coordinating vendors, projects, financial management, or technology deployment initiatives, is required.

Additional Information

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

Selected candidates must be legally authorized to work in the U.S. without sponsorship.

Selected candidate must be willing to commute to the office on the required days.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market: Austin