Expert Platform Data ServiceNow

All for One Egypt; Alexandria (VA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible working hours

Home office / trust-based hours

Staff discounts

Job summary

All for One Group SE is seeking a data quality specialist focused on ITSM data stewardship and the migration to ServiceNow. The role emphasizes master data maintenance, process standardization, and collaboration rather than deep development.

You will support SAP Solution Manager workflows and help validate data migrations, with ITIL-aligned processes and strong documentation practices guiding day-to-day tasks. Flexibility in work arrangement is offered.

Qualifications

• First to solid experience in an ITSM / service management-related environment.
• Highly structured and detail-oriented; strong quality mindset; reliable documentation and follow-up skills.
• Nice-to-have: exposure to SAP Solution Manager and/or ServiceNow.

Responsibilities

• Operational support and ongoing maintenance/QA of ITSM master data (SAP Solution Manager).
• Data quality management: cleansing, harmonization, and documentation of rules/standards.
• Support the ServiceNow transition: data preparation/mapping, validation of migration results, test/UAT support, hypercare activities.
• Support and optimize ITSM processes (ITIL-oriented), including stakeholder alignment and maintaining work instructions/guidelines.

Skills

Data quality management

ITSM knowledge

ITIL knowledge

German language proficiency

Data cleansing/standards

Migration/testing support

Tools

SAP Solution Manager

ServiceNow

Job description

• Ensure and continuously improve data quality in our ITSM environment (currently SAP Solution Manager) and support the transition to the group-wide target system ServiceNow. The role is strongly focused on thorough master data maintenance, stndards, and process-oriented collaboration-not on deep technical development.
• Key responsibilities:
• Operational support plus ongoing maintenance and quality assurance of ITSM master data (SAP Solution Manager).
• Data quality management: checks, cleansing, harmonization, and documentation of rules/standards.
• Support the ServiceNow transition: data preparation and mapping support, validation of migration results, test/UAT support, and hypercare-related activities.
• Support and optimize ITSM processes (ITIL-oriented), including stakeholder alignment and maintaining work instructions/guidelines

What makes your job exciting

• Ensure and continuously improve data quality in our ITSM environment (currently SAP Solution Manager) and support the transition to the group-wide target system ServiceNow. The role is strongly focused on thorough master data maintenance, stndards, and process-oriented collaboration-not on deep technical development.
• Key responsibilities:
• Operational support plus ongoing maintenance and quality assurance of ITSM master data (SAP Solution Manager).
• Data quality management: checks, cleansing, harmonization, and documentation of rules/standards.
• Support the ServiceNow transition: data preparation and mapping support, validation of migration results, test/UAT support, and hypercare-related activities.
• Support and optimize ITSM processes (ITIL-oriented), including stakeholder alignment and maintaining work instructions/guidelines

This is what you can look forward to

Valuable personal freedom

Flexible working hours, mobile work, and a high level of self-responsibility - creative flexibility - providing you with the freedom to incorporate your personality, your rhythm, and your ideas.

30 days leave

Take your time for the things that are important to you.

Great prospects

Create the career you want and benefit from our digital learning platform "One Academy", practice-oriented career models, systematic knowledge exchange and expansion with experienced colleagues, as well as dedicated promotion programs.

Attractive bonuses & discounts

Benefit from bonuses for special projects, premiums for staff recommendations, and anniversaries, staff discounts for private online shopping, discounted leisure- and fitness offerings (EGYM Wellpass) and bike leasing (JobRad).

Work-life balance & health

Among other things, we offer you stress preventions & conflict management trainings, child- and elderly care support, health checks and medical check-ups, company pension scheme models & disability insurance models, as well as an ergonomic workplace.

We Are One

Solidarity, trust, and appreciation are the basis for your and our success - and respectful cooperation on equal footing. You will experience this special Spirit from the first day of our cross-departmental Group-Starter Training.

About All For One Group SE

One world for making it all happen

With 3,200 experts, All for One is the leading IT, consulting, and service provider for SAP, Microsoft, and IBM. Why do more than 4,500 customers trust us? Because we understand the mid-market. Because we seamlessly combine industry expertise, technology, and services. And because we don't just support transformation - we drive companies forward.

Together, we shape a world where technology turns into tangible success - One world for making it all happen.

01

4,500 CUSTOMERS

In Germany, Austria, Switzerland, and Poland

02

3,200 COLLEAGUES

Worldwide

03

53 SITES

In your vicinity

04

ACCOLADES

SAP Platinum Partner and winner of the SAP Digital Supply Chain Appreciation Award 2024 | Diamond Initiative Partner with 6 Awards in 2024 | kununu Top Company 2024 | brandeins - Best IT Service Provider 2024

• A professional environment at a top employer in the IT industry
• An exciting role in a dynamic and varied work environment
• Flexibility in daily work organization (home office, trust-based working hours)
• Structured knowledge sharing and development with experienced colleagues
• Outstanding personal development opportunities through targeted training.
• The security of a corporate group combined with a start-up culture.
• An attractive salary package, social security, and private health insurance.
• A 40-hour workweek according to the Egyptian holiday system, with the weekend on Friday and Saturday

• First to solid experience in an ITSM / service management-related environment.
• Highly structured and detail-oriented; strong quality mindset; reliable documentation and follow-up skills.
• Basic ITSM understanding; ITIL knowledge is a plus.
• Fluent German (written and spoken).
• Nice-to-have:
• Exposure to SAP Solution Manager and/or ServiceNow.
• Experience with data cleansing/standards or data quality reporting.
• Project/transition experience (migration, testing, cutover support).