Enterprise Help Desk Specialist - 175353

ZP Group; Kansas City (MO); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

PTO

Paid holidays

Medical insurance

Dental insurance

Vision insurance

401K

Tuition reimbursement

Sick leave

Job summary

Zachary Piper Solutions seeks an Enterprise Service Desk (ESD) Representative to support a U.S. government IT services/cybersecurity environment.

This on-site role in Kansas City, Missouri serves thousands of users globally, delivering centralized help desk and desktop support. Responsibilities include Tier 1/2 support, hardware/software/network troubleshooting, and user assistance with Office/Outlook and videoconferencing.

Qualifications

• 0-6 months of experience in IT support or help desk environments (mid-level) OR 6+ months to 1+ year experience (Senior).
• Active Secret Clearance required; Security+ certification required; Windows OS and Office proficiency essential.

Responsibilities

• Provide Tier 1/2 help desk support for desktops, laptops, mobile devices, and enterprise apps.
• Troubleshoot hardware, software, network, and OS issues.
• Support Microsoft Office Suite, Outlook, and video conferencing tools.
• Respond to and resolve tickets in a high-volume service desk environment.
• Deliver excellent customer service across multiple locations.

Skills

IT support

Desktop support

Windows OS

Microsoft Office

Customer service

Communication

Troubleshooting

Education

Security+ certification

Tools

Microsoft Office Suite

Outlook

Job description

Zachary Piper Solutions is seeking an Enterprise Service Desk (ESD) Representative to support a company focused on IT services and cybersecurity for large-scale government enterprise networks. This position is on-site in Kansas City, Missouri.

The ESD Representative will provide centralized help desk and desktop support to end users across a global enterprise environment. Join a mission-critical team supporting secure network operations for a major government organization and help ensure seamless connectivity for thousands of users worldwide.

Responsibilities for the ESD Representative include:

• Provide Tier 1/Tier 2 help desk support for desktops, laptops, mobile devices, and enterprise applications
• Troubleshoot hardware, software, network connectivity, and operating system issues
• Support Microsoft Office Suite, Outlook, and video teleconferencing tools
• Respond to and resolve tickets in a high-volume service desk environment
• Deliver excellent customer service while supporting end users across multiple locations

Required Qualifications for the ESD Representative include:

• 0-6 months of experience (Mid-level) OR 6+ months to 1+ year of experience (Senior) in IT support or help desk environments
• Experience with desktop support, Windows OS, Microsoft Office Suite, Outlook, and basic networking
• Strong troubleshooting, customer service, and communication skills
• Relevant IT certification (Security+ required)
• Active Secret Clearance required

Compensation for the ESD Representative include:

• Salary Range: $55,000 - $65,000 annually (depending on experience)
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick leave as required by law