Enterprise Service Delivery Manager

Motorola Solutions; Detroit (MI); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Bonus plan

Medical benefits

401K with company match

Paid holidays

Paid time off

Employee stock purchase plan

Parental & family leave

Job summary

Motorola Solutions is seeking a Customer Support Manager to lead service delivery for Enterprise customers across the U.S. and Canada. You will manage contracts, coordinate with partners, and drive account plans with a customer-first approach. Travel up to 25% to engage customers and ensure SLA-compliant service delivery.

The role emphasizes revenue forecasting, cross-functional collaboration with sales and service teams, and fostering long-term relationships with enterprise clients.

Qualifications

• Bachelor's degree or 3+ years in Lifecycle Services, Account Management, Customer Service, Sales, or related fields.
• Legal authorization to work in the U.S. indefinitely.
• Background clearance as required by Enterprise customers.

Responsibilities

• Provide intense customer focus and satisfaction during the delivery of Motorola's Lifecycle Service products.
• Manage Enterprise contracts and ensure successful delivery of service products.
• Coordinate with external partners for service delivery, renewals, proposals, and SLAs; manage P&L and cost performance.
• Develop service account plans and profiles, goals and strategies within assigned accounts.
• Travel up to 25% to meet customers and maintain relationships.
• Provide customers a single point of contact and ensure reporting and service delivery with SLA adherence.

Skills

Customer relationship mgmt

Contract management

Stakeholder communication

Sales support

Education

Bachelor's degree

Job description

Motorola Solutions is seeking a Customer Support Manager to lead service delivery for Enterprise customers across the U.S. and Canada. You will manage contracts, coordinate with partners, and drive account plans with a customer-first approach. Travel up to 25% to engage customers and ensure SLA-compliant service delivery.

The role emphasizes revenue forecasting, cross-functional collaboration with sales and service teams, and fostering long-term relationships with enterprise clients.