Enterprise Customer Success & Services Manager

Motorola Solutions; Houston (TX); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions is seeking a Customer Support Manager (CSM) to deliver exceptional service for Enterprise customers across the United States and Canada. You will manage contracts, coordinate with partners and sales teams, and drive service improvements while maintaining strong customer relationships.

The role requires travel, a Bachelor’s degree or equivalent experience, and eligibility to work in the U.S.

Qualifications

• Bachelor's degree OR 3+ years of experience in Lifecycle Services, Account Management, Management, Customer Service, Sales, Systems Implementation, Integration, LMR Sales, LMR Engineering, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Services Sales.

Responsibilities

• Provide intense customer focus and satisfaction during the delivery of Lifecycle Service products.
• Manage Enterprise contracts and ensure successful delivery of service products for Enterprise customers.
• Coordinate with external partners for service delivery, renewals, proposals, forecasting, and achieving P&L and cost goals.

Skills

Customer service

Account management

Project management

Sales

Education

Bachelor's degree or 3+ years experience in related fields

Job description

Motorola Solutions is seeking a Customer Support Manager (CSM) to deliver exceptional service for Enterprise customers across the United States and Canada. You will manage contracts, coordinate with partners and sales teams, and drive service improvements while maintaining strong customer relationships.

The role requires travel, a Bachelor’s degree or equivalent experience, and eligibility to work in the U.S.