Enterprise Security Implementation Consultant

Segment (Twilio); Arizona; On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Flexible work environment

Wellness days

Recognition program

Global collaboration

Job summary

Proofpoint is seeking a proactive, responsible Professional Services Consultant to lead implementations of Proofpoint solutions for large enterprise customers. The role requires engaging with senior IT leadership and technical staff to ensure successful deployments.

You will perform installation, configuration, testing, and documentation; deliver training to customers and partners; and collaborate with Marketing and Engineering to improve products and outcomes.

Qualifications

• 5+ years of industry experience in a customer-facing technical role (professional services, sales engineering, or technical support).
• Experience in large systems design and project implementation for enterprise email environments.
• UNIX system administration experience.
• Broad technical knowledge of internet products and technologies.
• Strong understanding of internet protocols (HTTP, SMTP, IMAP, RFC822, LDAP, PKI).
• Knowledge of networking topology, TCP/IP protocols, and network components (firewalls, routers, etc.).
• Strong Sendmail and messaging infrastructure administration experience.
• Ability to work across all organizational levels, both technically and politically.

Responsibilities

• Engage with newly signed enterprise customers as a Proofpoint product expert to implement solutions, typically via remote web-conferencing tools.
• Perform implementation activities including installation, configuration, troubleshooting, customization, testing, and documentation.
• Deliver training to customers and partners.
• Provide technical expertise and real-world experience in creating solutions, designs, proof of concepts, and implementations.
• Drive high levels of customer satisfaction.
• Act as a strong customer advocate with Marketing and Engineering teams to improve products and ensure successful deployments.
• Coordinate with internal teams and customers to ensure timely resolution of technical issues and project completion.
• Define and document best practices, processes, templates, and architectures for use across the organization.

Skills

Customer-facing tech

Enterprise email systems

UNIX administration

Networking TCP/IP

Sendmail

Troubleshooting

Documentation

Cross-functional collaboration

Tools

UNIX/Linux

Job description

Proofpoint is seeking a proactive, responsible Professional Services Consultant to lead implementations of Proofpoint solutions for large enterprise customers. The role requires engaging with senior IT leadership and technical staff to ensure successful deployments.

You will perform installation, configuration, testing, and documentation; deliver training to customers and partners; and collaborate with Marketing and Engineering to improve products and outcomes.