Enterprise Security Customer Success Leader

Blink; United States; On-site; USD 100,000 - 170,000; Full time

Job summary

Blink, based in the United States, is seeking a Customer Success Manager to serve as a trusted technical and business advisor for security customers. You will lead conversations with security teams, understand business value, and drive adoption and growth while aligning with sales and product teams.

In this fast-paced startup, you will onboard new customers, manage renewals, identify upsell opportunities, and conduct exec reviews to demonstrate ROI.

Qualifications

• 4+ years of experience in Enterprise CSM or Enterprise Account Management.
• At least 3 years of experience in Security/SecOps.
• Must communicate well in English (writing, speaking, presenting).
• At least 4 years of experience working in startups.
• Experience in managing upselling, renewals, and cross-selling.
• Experience working with technical customers.
• Experience working with Executives.
• Ability to effectively communicate technical concepts and identify patterns in customer experience.
• Ability to effectively communicate business value and generate growth opportunities.

Responsibilities

• Manage onboarding for new customers with a proactive approach to satisfaction.
• Drive customer adoption, loyalty, and expansion by delivering maximum value and ROI.
• Implement and improve internal CS processes to increase efficiency and value delivery.
• Conduct Executive Business Reviews with customers and leaders, presenting value to executives.
• Maintain customer health by introducing new features relevant to the journey.
• Educate champions and teams on the value of the product and uncover use cases.
• Showcase value to executives and buyers beyond champions.
• Build relationships with executive decision-makers across accounts.
• Advocate for customer needs internally with cross-functional teams.
• Work cross-functionally with product, sales, and support to share information.
• Ensure accountability for delivering customer value and achieving goals.

Skills

Enterprise CSM

Account Management

Security/SecOps

English communication

Startup experience

Upselling/renewals

Executive engagement

Technical communication

Tools

REST API

JSON

Python basics

Bash basics

Job description

Blink, based in the United States, is seeking a Customer Success Manager to serve as a trusted technical and business advisor for security customers. You will lead conversations with security teams, understand business value, and drive adoption and growth while aligning with sales and product teams.

In this fast-paced startup, you will onboard new customers, manage renewals, identify upsell opportunities, and conduct exec reviews to demonstrate ROI.