Enterprise SaaS Support Specialist — Automation & Integrations

HappyFox; Town of Texas (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay (base + performance)

Health Insurance, Dental, Vision and Life Insurance

Paid Vacation

Casual and high energy work environment

Job summary

HappyFox is seeking a Customer Support Specialist to provide timely and effective support to our enterprise clients. The role involves diagnosing and resolving complex technical issues, collaborating with various internal teams, and enhancing customer self-service options.

Candidates should have 2-5 years of experience in customer support, particularly within the B2B SaaS industry, along with strong communication and problem-solving skills. We offer competitive pay, health benefits, and a dynamic work environment.

Qualifications

• 2-5 years of experience in a customer support role, preferably in B2B enterprise SaaS.
• Technical aptitude with the ability to learn new software and technologies quickly.
• Proficiency with REST APIs and integration technologies.

Responsibilities

• Deliver timely and effective support to enterprise clients through various channels.
• Diagnose and resolve complex technical issues related to the platform.
• Collaborate with internal teams to address escalated issues.

Skills

Customer support experience

Technical troubleshooting

Communication skills

Problem-solving abilities

Workflow automation

REST APIs knowledge

Tools

Ticketing systems

CRM software

Job description

HappyFox is seeking a Customer Support Specialist to provide timely and effective support to our enterprise clients. The role involves diagnosing and resolving complex technical issues, collaborating with various internal teams, and enhancing customer self-service options.

Candidates should have 2-5 years of experience in customer support, particularly within the B2B SaaS industry, along with strong communication and problem-solving skills. We offer competitive pay, health benefits, and a dynamic work environment.