Enterprise SaaS Adoption & Solutions PM Lead

Neon Health; San Francisco (CA); On-site; USD 121,000 - 177,000; Full time

Job summary

Neon Health in San Francisco is looking for a Customer Success Manager to own enterprise client relationships while ensuring successful adoption of Neon’s automation platform. You will lead implementations, partner with clients, and act as a trusted advisor to senior stakeholders.

The ideal candidate should excel in customer success or program management roles and possess strong client-facing skills. This full-time role offers a salary range of $121K – $177K and requires on-site presence.

Qualifications

• Experience managing complex enterprise accounts, ideally in SaaS or technology-driven industries.
• Track record of delivering successful product implementations or transformation programs.
• Strong client-facing presence capable of influencing stakeholders from operations managers to executives.

Responsibilities

• Own the relationship and build trust with senior client stakeholders.
• Drive implementations by translating business needs into product rollouts.
• Identify expansion opportunities for deeper adoption and increased value.

Skills

Customer Success

Program Management

Consulting

Technical Curiosity

Strategic Thinking

Tools

Notion

Asana

Jira

Salesforce

HubSpot

Excel

Job description

Neon Health in San Francisco is looking for a Customer Success Manager to own enterprise client relationships while ensuring successful adoption of Neon’s automation platform. You will lead implementations, partner with clients, and act as a trusted advisor to senior stakeholders.

The ideal candidate should excel in customer success or program management roles and possess strong client-facing skills. This full-time role offers a salary range of $121K – $177K and requires on-site presence.