Forward Deployed Product Manager

Neon Health; San Francisco (CA); On-site; USD 121,000 - 177,000; Full time

Job summary

Neon Health in San Francisco is looking for a Customer Success Manager to own enterprise client relationships while ensuring successful adoption of Neon’s automation platform. You will lead implementations, partner with clients, and act as a trusted advisor to senior stakeholders.

The ideal candidate should excel in customer success or program management roles and possess strong client-facing skills. This full-time role offers a salary range of $121K – $177K and requires on-site presence.

Qualifications

• Experience managing complex enterprise accounts, ideally in SaaS or technology-driven industries.
• Track record of delivering successful product implementations or transformation programs.
• Strong client-facing presence capable of influencing stakeholders from operations managers to executives.

Responsibilities

• Own the relationship and build trust with senior client stakeholders.
• Drive implementations by translating business needs into product rollouts.
• Identify expansion opportunities for deeper adoption and increased value.

Skills

Customer Success

Program Management

Consulting

Technical Curiosity

Strategic Thinking

Tools

Notion

Asana

Jira

Salesforce

HubSpot

Excel

Job description

Location

SF Office

Employment Type

Full time

Location Type

On-site

Department

GTM

Compensation

• Estimated Base Salary $121K – $177K • 0.015% – 0.24% • Offers Commission

TLDR

Come own enterprise client relationships and ensure successful adoption of Neon’s automation platform. You’ll lead implementations, drive ongoing value, and act as a trusted advisor to senior stakeholders. Ideal candidates bring SaaS enterprise account experience, program management skills, and thrive in ambiguity while delivering results.

Jobs To Be Done

Partner directly with enterprise customers to ensure success with Neon’s automation platform. Act as the connective tissue between client stakeholders, our product/engineering teams, and leadership.

• Own the relationship: Build trust and act as the primary point of contact for senior client stakeholders.

• Drive implementations: Translate business needs into product rollouts, ensuring smooth deployment and adoption.

• Shape new products: Take customer problems from design through implementation, coordinating cross‑functional resources.

• Manage programs: Track timelines, risks, and outcomes across multiple initiatives.

• Identify expansion opportunities: Spot opportunities for deeper adoption and increased value.

Customer Success DNA

Traits of a high‑performing Neon Health CSM.

• Strategic operator: Can think at the level of management consulting and execution.

• Program management excellence: Skilled at structuring projects, driving clarity, and delivering on commitments.

• Technical curiosity: Comfortable digging into product workflows and technical details.

• Trusted advisor: Build credibility with executives while managing day‑to‑day operations.

• Change driver: Can push through ambiguity and mobilize teams toward outcomes.

Experience

We’re looking for someone who has excelled in customer success, program management, or consulting roles with enterprise clients.

• Experience managing complex enterprise accounts, ideally in SaaS or other technology‑driven industries.

• Track record of delivering successful product implementations or transformation programs.

• Strong client‑facing presence: able to influence stakeholders from operations managers to executives.

• Bonus: background in management consulting or technical program management.

Required Tools

You will be expected to leverage modern SaaS and collaboration tools:

• Project management platforms (Notion, Asana, Jira, etc.)

• Communication & CRM (Slack, Zoom, Salesforce, HubSpot)

• Analytics and reporting (Excel/Sheets, BI tools)

• Comfort learning new SaaS tools and light automation as needed