Enterprise Resource Planning Manager

PeopleAdmin, Inc.; Columbia (MD); On-site; USD 87,000 - 124,000; Full time

Benefits offered by this job

Tuition reimbursement

Paid leave

Retirement options

Medical & dental insurance

Job summary

Howard Community College's ERP Manager role drives AIS operations, prioritizes user requests, and collaborates with the ERP trainer to deliver effective end-user training. The position leads internal AIS meetings and ensures timely, high-quality support across the ERP environment.

The role requires a bachelor’s degree in IT or related field with five years IT experience, including 3-5 years in higher education ERP, and strong technical writing skills with MS Word, Excel, and PowerPoint

Qualifications

• Bachelor’s degree in IT or related field.
• Five years IT experience.
• 3-5 years experience in a Higher Education ERP.
• Proven track record in a technical writing position.
• Ability to write in explanatory and procedural style for multiple audiences.
• Proficient with Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Develop and maintain AIS documentation, policies, and SOPs.
• Monitor system statuses and coordinate with vendor to improve stability.
• Troubleshoot, log, and resolve AIS issues; communicate outages.
• Provide end-user support and collaborate on training with the ERP trainer.
• Lead AIS meetings and coordinate requirement gathering.
• Ensure security of AIS in line with Information Security standards.
• Develop KPIs and track performance to inform management decisions.
• Oversee ERP licenses, procurement, renewals, and compliance.
• Performs other duties as assigned.

Skills

Technical writing

Explanatory writing

MS Office

Education

Bachelor’s Degree in Information Technology, Communication, or related field

Job description

Howard Community College ( HCC ) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Position Title

FLSA

FLSA Exempt

FT/PT

FT/PT Full Time

Hours Per Week 37.5

Work Schedule

Work Schedule Monday-Friday

Grade

Grade 18

Compensation Range

Compensation Range $87,096-124,111. The posted salary range reflects the anticipated hiring range for this position. Actual starting salary will be based on qualifications, relevant experience, and internal equity considerations.

Summary

The Enterprise Resource Planning ( ERP ) Manager supports the responsive and efficient operations of Administrative Information Systems ( AIS ). The ERP Manager works under the general direction of the Director of AIS and will work with the team to fulfill user requests in a timely manner with a high degree of quality. The ERP Manager will evaluate user requests and assign departmental resources appropriately. The position will also provide end-user support and work with the ERP trainer to help facilitate training. The ERP Manager will lead internal AIS meetings and functional area meetings.

• Responsible for creating and maintaining documentation, developing policies, guidelines, and standard operating procedures for AIS .
• Proactively monitors system statuses to efficiently communicate availability and work toward improvement of system stability with vendor.
• Logs, tracks, troubleshoots, diagnoses, reports, escalates, and resolves problems relating to enterprise systems.
• Monitors incoming requests and provides support for AIS systems and functions.
• Interacts with team members as needed to troubleshoot and resolve problems.
• Communicates outages related to AIS systems.
• Evaluates requests, facilitates requirement gathering with users, assigns, and schedules resources.
• Monitors and tracks work requests. Alert director of barriers to completion of work and collaborate for a solution.
• Manages closure of all open service request tickets after incidents are resolved and follow-up on tickets with poor rating to improve quality of service.
• Acts as the liaison to Information Security team for Colleague security.
• Manages security for AIS systems in collaboration with security standards provided by Information Security department.
• Responds to audit requests by providing requested information.
• Responds to audit findings by developing risk mitigations and recommendations for security assessment findings. Update documentation and policies accordingly.
• Reviews and assesses AIS project documents for adequacy and compliance with the System Development Life Cycle ( SDLC ).
• Responsible for AIS quality control including requests for platform changes, quality assurance testing, security, and audits.
• Completes quality assurance testing when appropriate.
• Completes upgrade/system verification when appropriate.
• Develops and maintains knowledge base for AIS problem resolution.
• Participates in work sessions with team members to achieve further operational and system efficiencies.
• Collaborates with department representatives in the development, writing, and editing of documents.
• Responsibility for supporting AIS assessments such as security related activities and audits.
  • Audits security access for AIS supported systems and technologies
  • Manages vendors and AIS staff on security modifications
• Responsible for developing, tracking, and monitoring AIS key performance indicators (KPI’s) to assist management in business decisions.
• Oversee ERP software licenses, including procurement, renewals, and compliance with support agreements to prevent interruptions to system operations.
• Perform other duties as assigned.

Experience Required

• Bachelor’s Degree in Information Technology, Communication, or related field.
• Five years IT experience.
• 3-5 years experience in a Higher Education ERP
• Proven track record of working in a technical writing position.
• Ability to write in explanatory and procedural style for multiple audiences.
• Proficient with Microsoft Word, Excel, and PowerPoint.

Other Requirements

• Ability to work with a significant level of detail.
• Ability to work with a high degree of independence.
• Excellent organizational, verbal, and written communication skills.
• Excellent interpersonal skills.
• Strong research and analysis skills
• Ability to maintain strict confidentiality.
• Regular attendance is a requirement of this job.

Performs all duties while considering the impact of any actions on the college’s sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.

Minimum and Preferred Qualifications

Physical Demand Summary

Fast-paced, deadline-driven, office working environment. Concurrent management of numerous tasks, some with conflicting priorities. Flexibility required.

Supervisory Position?

Supervisory Position? Yes

Division

Division Information Technology

Department

Department Administrative Info. Systems

Posting Number

Posting Number B683P

Number of Vacancies

Number of Vacancies 1

Best Consideration Date

Job Open Date

Job Open Date 09/25/2026

Job Close Date

Continuous Recruitment?

Continuous Recruitment? No

Job Category

Job Category Staff

Benefits Summary

Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP , a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor’s degree must participate in The Pension. Employees that possess a bachelor’s degree and hold professional positions that require a bachelor’s degree may choose to participate in either The Pension or The ORP .

*Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college’s application in full).

Howard Community College ( HCC ) is an Equal Employment Opportunity & affirmative action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.

Reference Collection

References

Minimum Requests 3

Maximum Requests 3

Cut-off Date

Special Instructions to Reference Provider

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have a bachelor's degree or higher?
  • Yes
  • No
• * Do you have at least 5 years of related work experience, as defined in the position posting?
  • Yes
  • No

Documents Needed to Apply

Required Documents

• Resume
• Cover Letter

Optional Documents

Howard Community College
10901 Little Patuxent Parkway
Columbia, MD 21044

Human Resources Phone: [phone]
Human Resources Fax: [phone]