Enterprise Resource Planning Manager

Howard Community College; Baltimore (MD); On-site; USD 87,000 - 124,000; Full time

Job summary

Howard Community College seeks an ERP Manager to lead AIS operations, manage the ERP environment, and coordinate resources. The role provides end-user support and collaborates with the AIS trainer to facilitate training.

The incumbent will drive documentation, SOPs, and policy development while maintaining system security and aligning with SDLC practices. This is a full-time position in Maryland.

Qualifications

• Bachelor's degree required.
• Five years IT experience.
• 3-5 years experience in a Higher Education ERP.
• Proven track record of working in a technical writing position.
• Ability to write in explanatory and procedural style for multiple audiences.
• Proficient with Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Create and maintain AIS documentation, policies, and SOPs.
• Monitor system status and coordinate with vendor for stability.
• Log, troubleshoot, and resolve AIS-related issues and requests.
• Provide AIS end-user support and assist with training.
• Lead internal AIS meetings and coordinate with stakeholders.
• Develop KPI reports and monitor security with Information Security.

Skills

Technical writing

Documentation

Written communication

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Position Details

About Us

Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Position Title

Enterprise Resource Planning Manager

FLSA

Exempt

FT/PT

Full Time

Hours Per Week

37.5

Work Schedule

Monday-Friday

Grade

18

Compensation Range

$87,096-124,111. The posted salary range reflects the anticipated hiring range for this position. Actual starting salary will be based on qualifications, relevant experience, and internal equity considerations.

Summary

The Enterprise Resource Planning (ERP) Manager supports the responsive and efficient operations of Administrative Information Systems (AIS). The ERP Manager works under the general direction of the Director of AIS and will work with the team to fulfill user requests in a timely manner with a high degree of quality. The ERP Manager will evaluate user requests and assign departmental resources appropriately. The position will also provide end-user support and work with the ERP trainer to help facilitate training. The ERP Manager will lead internal AIS meetings and functional area meetings.

Essential Role Responsibilities

• Responsible for creating and maintaining documentation, developing policies, guidelines, and standard operating procedures for AIS.
• Proactively monitors system statuses to efficiently communicate availability and work toward improvement of system stability with vendor.
• Logs, tracks, troubleshoots, diagnoses, reports, escalates, and resolves problems relating to enterprise systems.
• Monitors incoming requests and provides support for AIS systems and functions.
• Interacts with team members as needed to troubleshoot and resolve problems.
• Communicates outages related to AIS systems.
• Evaluates requests, facilitates requirement gathering with users, assigns, and schedules resources.
• Monitors and tracks work requests. Alert director of barriers to completion of work and collaborate for a solution.
• Manages closure of all open service request tickets after incidents are resolved and follow-up on tickets with poor rating to improve quality of service.
• Acts as the liaison to Information Security team for Colleague security.
• Manages security for AIS systems in collaboration with security standards provided by Information Security department.
• Responds to audit requests by providing requested information.
• Responds to audit findings by developing risk mitigations and recommendations for security assessment findings. Update documentation and policies accordingly.
• Reviews and assesses AIS project documents for adequacy and compliance with the System Development Life Cycle (SDLC).
• Responsible for AIS quality control including requests for platform changes, quality assurance testing, security, and audits.
• Completes quality assurance testing when appropriate.
• Completes upgrade/system verification when appropriate.
• Develops and maintains knowledge base for AIS problem resolution.
• Participates in work sessions with team members to achieve further operational and system efficiencies.
• Collaborates with department representatives in the development, writing, and editing of documents.
• Responsibility for supporting AIS assessments such as security related activities and audits.
  • Audits security access for AIS supported systems and technologies
  • Manages vendors and AIS staff on security modifications
• Responsible for developing, tracking, and monitoring AIS key performance indicators (KPI's) to assist management in business decisions.
• Oversee ERP software licenses, including procurement, renewals, and compliance with support agreements to prevent interruptions to system operations.
• Perform other duties as assigned.

Minimum Education Required

Bachelor's degree

Experience Required

• Bachelor's Degree in Information Technology, Communication, or related field.
• Five years IT experience.
• 3-5 years experience in a Higher Education ERP
• Proven track record of working in a technical writing position.
• Ability to write in explanatory and procedural style for multiple audiences.
• Proficient with Microsoft Word, Excel, and PowerPoint.

Other Requirements

• Ability to work with a significant level of detail.
• Ability to work with a high degree of independence.
• Excellent organizational, verbal, and written communication skills.
• Excellent interpersonal skills.
• Strong research and analysis skills
• Ability to maintain strict confidentiality.
• Regular attendance is a requirement of this job.

Performs all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.

Physical Demand Summary

Fast-paced, deadline-driven, office working environment. Concurrent management of numerous tasks, some with conflicting priorities. Flexibility required.

Supervisory Position?

Yes

Division

Information Technology

Department

Administrative Info. Systems

Posting Detail Information

Posting Number: B683P

Number of Vacancies: 1

Job Open Date: 09/25/2026

Continuous Recruitment?: No

Job Category: Staff

Benefits Summary

Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.

Applicant Instructions

*Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Quick Link for Internal Postings

https://howardcc.peopleadmin.com/postings/6174

EEO Statement

Howard Community College (HCC) is an Equal Employment Opportunity & affirmative action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.