Enterprise Release Manager - SAFe ITIL Multi-Team Leader

Maximus; Tallahassee (FL); On-site; USD 100,000 - 150,000; Full time

Job summary

Maximus is seeking an enterprise Release Manager to coordinate releases across multiple teams and domains. The role requires coordinating PI planning, dependency management, and alignment with ITIL and SAFe practices to ensure high availability and SLA adherence.

You will work with Product Owners and stakeholders to align schedules, document metrics, and maintain audit-ready release artifacts in a federal contracting environment in Tallahassee, FL.

Qualifications

• Ability to obtain and maintain a Public Trust is required.
• Experience as Release Manager or Release Train Engineer in enterprise IT environments.
• Proven experience coordinating large-scale multi-team release planning and execution across complex technical environments.
• Strong knowledge of ITIL-based change and release management processes.
• Experience applying Agile and SAFe frameworks, including PI planning and cross-team coordination.
• Demonstrated ability to manage release dependencies, risks, and scheduling conflicts across multiple stakeholders.
• Experience supporting enterprise ITSM tools (e.g., ServiceNow) for release tracking and reporting.
• Ability to produce and maintain release documentation, metrics, and audit artifacts.
• Experience coordinating releases in environments requiring high availability and strict SLA adherence.
• Bachelor's degree in Information Technology, Engineering, Business, or a related field (or equivalent experience).
• 8+ years of experience in IT service management, release management, or Agile program delivery roles.

Responsibilities

• Serve as the enterprise Release Manager, responsible for coordinating, planning, and executing releases across multiple teams, value streams, and technical domains.
• Lead release planning, sequencing, and dependency management across service areas, ensuring integration with configuration, change, and release management processes.
• Coordinate closely with the Configuration Change Manager to ensure all releases are governed and executed in accordance with agency-directed processes, system engineering lifecycle, and IT lifecycle standards.
• Facilitate Program Increment (PI) planning activities, working with Product Owners and cross-functional teams to manage 3-6 month delivery plans.
• Align release schedules with stakeholders, ensuring clear communication of release readiness, planned outages, and deployment windows.
• Coordinate cross-team dependencies and resolve conflicts to minimize operational impacts and maintain service stability and SLA performance.
• Synchronize release activities with incident management, operational support, and disaster recovery stakeholders to ensure continuity of operations and recovery readiness.
• Track release progress, risks, and performance metrics using dashboards, reporting tools, and Agile/SAFe methodologies (e.g., burn-up/down charts).
• Support integration of Agile and SAFe practices across teams, promoting transparency, efficiency, and continuous improvement in release execution.
• Ensure release documentation, artifacts, and reporting are accurate, complete, and audit-ready in alignment with ITSM and governance requirements.

Skills

Release management

Cross-team coordination

Agile/SAFe

ITIL processes

Stakeholder communication

Education

Bachelor's degree in Information Technology, Engineering, or related field

Tools

ServiceNow

Job description

Maximus is seeking an enterprise Release Manager to coordinate releases across multiple teams and domains. The role requires coordinating PI planning, dependency management, and alignment with ITIL and SAFe practices to ensure high availability and SLA adherence.

You will work with Product Owners and stakeholders to align schedules, document metrics, and maintain audit-ready release artifacts in a federal contracting environment in Tallahassee, FL.