Enterprise Quality Manager — Process Excellence & Impact

Honey; New York (NY); Hybrid; USD 109,000 - 156,000; Full time

Benefits offered by this job

Balanced hybrid work model

Annual performance bonus

Equity

Job summary

PayPal is seeking a Manager, Enterprise Quality to lead PayPal’s new enterprise quality function. You will drive programs, playbooks, and continuous-improvement efforts that raise quality standards across the business. This hands-on role emphasizes execution, turning plans into measurable results, and partnering with teams to adopt better ways of working.

Reporting to the Sr. Director, you will own programs across units, coordinating people and steps, and ensuring initiatives are completed with

Qualifications

• 5+ years of experience and a Bachelor’s degree OR equivalent combination.
• 5+ years of experience in quality, product operations, program management, or related fields.
• Experience running end-to-end programs with strong organization and follow-through.

Responsibilities

• Design and maintain the process for responding to customer impacts.
• Identify issues within business processes and recommend improvements.
• Find themes in incident data and provide insights to the business.
• Maintain incident process documentation and training content.
• Evaluate incident management tools for compliance.
• Define KPIs and implement measurement framework.
• Collaborate with teams to streamline workflows and improve efficiency.
• Drive implementation of process improvements across departments.
• Provide guidance to junior team members in process management and analysis.

Skills

Process design

KPI development

Data analysis

Cross-functional collaboration

Quality management

Education

Bachelor’s degree in Business, Engineering, Operations, or related

Job description

PayPal is seeking a Manager, Enterprise Quality to lead PayPal’s new enterprise quality function. You will drive programs, playbooks, and continuous-improvement efforts that raise quality standards across the business. This hands-on role emphasizes execution, turning plans into measurable results, and partnering with teams to adopt better ways of working.

Reporting to the Sr. Director, you will own programs across units, coordinating people and steps, and ensuring initiatives are completed with