Director, Enterprise Quality & Process Improvement

PayPal; New York (NY); Híbrido; USD 160.000 - 237.000; Jornada completa

Descripción de la vacante

PayPal is seeking a Director, Enterprise Quality in New York City to establish and drive enterprise-wide quality standards. This founding leader will partner with Product, Engineering, Risk, Servicing, and GTM to embed quality into PayPal’s planning, building, launching, and operating of products.

The role emphasizes influence, clarity, and enabling teams across three business units. The candidate will shape enterprise standards or ensure adoption in the field, acting as a pivotal mentor and

Formación

• 10+ years of relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience.

Responsabilidades

• Lead the end-to-end design, analysis, and optimization of business processes to enhance efficiency, compliance, and effectiveness.
• Collaborate with cross-functional teams and senior leadership to align process improvements with organizational goals and strategic priorities.
• Identify, assess, and resolve complex business process challenges, driving sustainable improvements and measurable business outcomes.
• Oversee governance frameworks and ensure compliance with internal standards and external regulatory requirements.
• Leverage Lean, Six Sigma, or other methodologies to implement large-scale process improvement initiatives with significant impact on cost, quality, and productivity.
• Develop and implement performance management systems to monitor key process metrics, ensuring accountability and continuous optimization.
• Lead user acceptance testing and change management efforts to ensure adoption of improved processes and tools.
• Serve as a subject matter expert and mentor, coaching teams and leaders on process improvement best practices and methodologies.
• Establish and maintain documentation, standards, and best practices to promote operational consistency and scalability.
• Prepare and present detailed reports, insights, and recommendations to executive leadership on process performance and improvement opportunities.

Conocimientos

Leadership

Strategic thinking

Influence without authority

Executive communication

Educación

Bachelor’s degree

MBA or Master’s (preferred)

Herramientas

Lean/Six Sigma

AI/Automation experience

Descripción del empleo

PayPal is seeking a Director, Enterprise Quality in New York City to establish and drive enterprise-wide quality standards. This founding leader will partner with Product, Engineering, Risk, Servicing, and GTM to embed quality into PayPal’s planning, building, launching, and operating of products.

The role emphasizes influence, clarity, and enabling teams across three business units. The candidate will shape enterprise standards or ensure adoption in the field, acting as a pivotal mentor and