Enterprise Quality Director: Process Excellence Lead

BAM Ventures; New York (NY); Híbrido; USD 160.000 - 237.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Competitive compensation and bonus

Descripción de la vacante

PayPal is seeking a Director of Enterprise Quality to establish and lead a new enterprise quality function. This role shapes enterprise standards, partners with Product, Engineering, Design, Risk, Servicing, and Go-to-Market to embed quality in planning, building, launching, and operating PayPal products.

It emphasizes influence over authority across business units and enabling faster, higher-quality outcomes. Reporting to the Sr.

Formación

• 10+ years of relevant experience and a Bachelor’s degree OR an equivalent combination of education and experience.
• Experience leading large-scale transformation and change across global initiatives.
• Experience partnering with Product, Design, and Engineering to deliver complex digital products and technology-enabled initiatives.

Responsabilidades

• Lead end-to-end design, analysis, and optimization of business processes to enhance efficiency, compliance, and effectiveness.
• Collaborate with cross-functional teams and senior leadership to align process improvements with goals.
• Identify and resolve complex business process challenges to drive sustainable improvements and measurable outcomes.
• Oversee governance frameworks and ensure compliance with internal standards and external regulatory requirements.
• Apply Lean, Six Sigma or similar methods for large-scale process improvements with significant impact.
• Develop and implement performance management systems for key process metrics.
• Lead user acceptance testing and change management to ensure adoption of improved processes and tools.
• Mentor teams on process improvement best practices and methodologies.
• Establish and maintain documentation, standards, and best practices for operational consistency.
• Prepare and present detailed reports and recommendations to executive leadership.

Conocimientos

Process optimization

Change management

Executive communication

Problem solving

Cross-functional collaboration

Leadership

Data-driven decisions

AI and automation

Quality management

Regulatory compliance

Educación

Bachelor’s degree

MBA or Master’s (preferred)

Descripción del empleo

PayPal is seeking a Director of Enterprise Quality to establish and lead a new enterprise quality function. This role shapes enterprise standards, partners with Product, Engineering, Design, Risk, Servicing, and Go-to-Market to embed quality in planning, building, launching, and operating PayPal products.

It emphasizes influence over authority across business units and enabling faster, higher-quality outcomes. Reporting to the Sr.