Senior Enterprise Quality Lead – Standards & Transformation

PayPal; New York (NY); Hybrid; USD 130,000 - 192,000; Full time

Job summary

PayPal is seeking a Sr. Manager, Enterprise Quality to build and run PayPal’s new enterprise quality function, aligning standards across Product, Engineering, Design and enablement teams. The role is hands-on and influence-led, focused on turning strategy into execution and delivering measurable improvements.

The position partners with multiple business units to drive consistency, quality, and accountability in technology-enabled initiatives within a fast-paced payments ecosystem.

Qualifications

• 8+ years of experience in quality, product operations, program or portfolio management, business operations, risk and controls, or a related field.

Responsibilities

• Create comprehensive end-to-end process maps.
• Identify and resolve complex problems within business processes to drive global improvements.
• Develop detailed business requirements.
• Manage and oversee user acceptance testing.
• Act as a subject matter expert to guide teams in process improvement initiatives.
• Establish and implement best practices for the function.
• Collaborate with cross-functional teams to streamline workflows and enhance operational effectiveness.

Skills

Cross-functional leadership

Structured problem-solving

Data-driven decisions

Communication/storytelling

Influence without authority

Education

Bachelor’s degree

Tools

Lean

Six Sigma

Quality metrics tooling

Job description

PayPal is seeking a Sr. Manager, Enterprise Quality to build and run PayPal’s new enterprise quality function, aligning standards across Product, Engineering, Design and enablement teams. The role is hands-on and influence-led, focused on turning strategy into execution and delivering measurable improvements.

The position partners with multiple business units to drive consistency, quality, and accountability in technology-enabled initiatives within a fast-paced payments ecosystem.