Enterprise Process Improvement Analyst - Remote

Harbor Freight Tools; Calabasas (CA); On-site; USD 70,000 - 104,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401k plan

Paid time off

Paid sick time

Annual bonus

Job summary

Harbor Freight Tools is seeking an Enterprise Process Improvement Analyst to help realize the company’s vision of being the best place to work and to shop. The EPIA provides day-to-day support for process improvement initiatives: documentation, requirements gathering, meeting coordination, action tracking, training materials, communications, reporting, and sustaining improvements.

This role primarily supports Product Development, Project Management, Merchandising, Global Sourcing, Quality

Qualifications

• Experience documenting processes and gathering requirements.
• Ability to coordinate cross‑functional meetings and track actions.
• Skill in creating training materials and clear communications.

Responsibilities

• Support process improvement initiatives through documentation, coordination and implementation.
• Gather and organize business information, decisions, action items, and materials.
• Create and maintain process docs, SOPs, templates, and knowledge resources.
• Prepare agendas, materials and notes to support projects and improvements.
• Collaborate across teams to support project and adoption activities.
• Assist with testing, training, rollout and adoption of new processes and tools.

Skills

Process documentation

Requirements gathering

Meeting coordination

Action tracking

Training materials

Reporting

Communication

Digital transformation

AI awareness

Tools

SharePoint

Microsoft Office

Templates

Job description

The Enterprise Process Improvement Analyst (EPIA) will work within the Enterprise Process Improvement team to support Harbor Freight Tools' long-term vision to be the best place to work and the best place to shop.

The EPIA provides day-to-day support for process improvement initiatives by assisting with process documentation, requirements gathering, meeting coordination, action item tracking, training materials, communications, reporting, and other activities that help teams successfully implement and sustain improvements.

This role helps maintain process documentation, collect and organize business information, prepare materials for workshops and meetings, support training and adoption activities, and ensure project and process-related information remains accurate and up to date.

This role primarily supports Product Development, Project Management, Merchandising, Global Sourcing, Quality Assurance, Legal and Compliance, Inventory. The role may also support cross-functional improvement efforts in Marketing, Supply Chain, Retail Operations, Finance, HR, and other areas based on business priorities and team capacity.

This role partners with Enterprise Business Systems when processes involve tools, reporting, automation, or AI-enabled capabilities.

Duties and Responsibilities

• Support process improvement initiatives and business projects by assisting with documentation, coordination, communication, and implementation activities.
• Gather, organize, and document business requirements, process information, decisions, action items, and supporting materials.
• Create and maintain process documentation, workflows, standard operating procedures (SOPs), templates, training materials, and knowledge resources.
• Prepare meeting agendas, presentation materials, meeting notes, status updates, and action item trackers to support project and process improvement efforts.
• Coordinate activities across Business, Project Management, Enterprise Process Improvement, and Enterprise Business Systems teams to support project and implementation needs.
• Support testing, training, communication, rollout, and adoption activities for new processes, tools, reports, and ways of working.
• Help prepare reports, dashboards, presentations, and other materials that provide visibility into project progress, priorities, and business results.
• Maintain documentation standards, templates, playbooks, SharePoint content, knowledge libraries, and other reusable team resources.
• Support AI, automation, reporting, and digital transformation initiatives through research, documentation, testing, training, and adoption activities.
• Assist with the development and maintenance of AI-enabled resources, prompts, reporting tools, templates, and team best practices.
• Support Project Managers, Operations, and Business Systems teams with implementation activities, process rollouts, and ongoing business improvement efforts.
• Track action items, risks, issues, dependencies, and follow-up activities to help ensure work progresses as planned.
• Maintain accurate project, process, and operational information while providing timely updates and communicating status, questions, and follow-up needs.
• Seek clarification when information is incomplete or changing and collaborate effectively with team members and stakeholders to support successful outcomes.
• Continuously develop process improvement, business analysis, communication, project coordination, and AI-related skills through training and hands-on experience.

Scope

• Staff supervision and development: No
• Decision making:
• Travel: Up to 5%
• Flex Designation: Anywhere

The anticipated salary range for this position is $69,500 – $104,200 depending on location, knowledge, skills, education and experience. This position is also eligible for an annual discretionary bonus. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company’s 401k plan. Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.