Enterprise Partner Manager - Veterinary Staffing (Remote)

Roo; United States; Remote; USD 120,000 - 155,000; Full time

Benefits offered by this job

Home office stipend

Continuing education stipend

Monthly wellness stipend

Health benefits

401K

Unlimited PTO

Maternity/Paternity leave

Birthday & anniversary gifts

Domestic travel opportunities

Job summary

Roo is seeking an experienced Enterprise Account Manager to own day-to-day account execution and manage relationships across a named portfolio of enterprise partners. You will drive platform adoption, shift coverage, and retention by coordinating with cross-functional Roo teams and the Director of Enterprise.

In this remote role with 30–50% travel, you will lead activation, support executive QBRs, monitor health metrics, and push for growth while aligning with internal roadmaps and partner needs.

Qualifications

• 3+ years in account management, customer experience, customer success, or multi-location client support.
• Strong relationship builder who balances advocacy, accountability, and education.
• Comfortable operating with autonomy in a dynamic environment.
• Organized and execution-focused, able to prioritize and deliver through ambiguity.
• Strong communicator, both written and verbal.
• Veterinary hospital operations experience is required.
• Remote role; 30–50% travel may be required for partner meetings, onboarding support, and industry events.

Responsibilities

• Own regional and hospital relationships across your portfolio, acting as Roo’s day-to-day partner to field and hospital teams.
• Support executive relationships through QBRs for your accounts by helping prepare exec-ready narratives, coordinating stakeholders, tracking action items, and ensuring follow-through.
• Lead activation and onboarding through group sessions when appropriate, and by ensuring hospitals move efficiently to activation status.
• Drive adoption and engagement by coaching hospital teams on posting recommendations, best practices, and how to resolve recurring blockers.
• Monitor account health using usage data to spot churn risk, engagement decline, and opportunities for growth.
• Coordinate cross-functionally with local Roo reps and internal stakeholders to deliver a smooth, responsive support experience.
• Execute retention plans that prevent churn and increase long‑term value.
• Bring partner feedback forward, ensuring hospital-level needs inform strategic planning and internal roadmaps.
• Co‑own Net Revenue Retention (NRR) outcomes for named accounts.

Skills

Account management

Relationship building

Autonomy

Organization

Communication

Veterinary operations experience

Travel readiness

Job description

Roo is seeking an experienced Enterprise Account Manager to own day-to-day account execution and manage relationships across a named portfolio of enterprise partners. You will drive platform adoption, shift coverage, and retention by coordinating with cross-functional Roo teams and the Director of Enterprise.

In this remote role with 30–50% travel, you will lead activation, support executive QBRs, monitor health metrics, and push for growth while aligning with internal roadmaps and partner needs.