Enterprise Order Implementation Strategist

Charter Communications; Pensacola (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Charter Communications, operating as Spectrum Business, is seeking an Enterprise Order Implementation Specialist to manage complex order workflows and align processes across teams. This role involves coordinating with sales and clients, ensuring compliance with order lifecycle procedures, and resolving escalations in a fast-paced, high-interaction environment.

The position emphasizes collaboration, technical writing, and strong English communication to support enterprise clients and internal

Qualifications

• Two or more years troubleshooting voice or data issues.
• Two or more years of technical writing and documenting business processes.
• Associate degree or equivalent experience.

Responsibilities

• Lead process alignments to complete complex order management projects.
• Ensure adherence to order management processes and policies.
• Support sellers and boundary partners with order implementation assistance.
• Analyze operating processes with teams to align rules and procedures.
• Resolve complex issues related to orders, initiatives, or projects.

Skills

Troubleshooting

Technical writing

End-user support

English communication

Education

Associate degree

Tools

Salesforce

Microsoft Office

PRI/T1 Trunking

Ping/Traceroute

Job description

Charter Communications, operating as Spectrum Business, is seeking an Enterprise Order Implementation Specialist to manage complex order workflows and align processes across teams. This role involves coordinating with sales and clients, ensuring compliance with order lifecycle procedures, and resolving escalations in a fast-paced, high-interaction environment.

The position emphasizes collaboration, technical writing, and strong English communication to support enterprise clients and internal