Enterprise Order Implement Specialist

Charter Communications; Pensacola (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Charter Communications, operating as Spectrum Business, is seeking an Enterprise Order Implementation Specialist to manage complex order workflows and align processes across teams. This role involves coordinating with sales and clients, ensuring compliance with order lifecycle procedures, and resolving escalations in a fast-paced, high-interaction environment.

The position emphasizes collaboration, technical writing, and strong English communication to support enterprise clients and internal

Qualifications

• Two or more years troubleshooting voice or data issues.
• Two or more years of technical writing and documenting business processes.
• Associate degree or equivalent experience.

Responsibilities

• Lead process alignments to complete complex order management projects.
• Ensure adherence to order management processes and policies.
• Support sellers and boundary partners with order implementation assistance.
• Analyze operating processes with teams to align rules and procedures.
• Resolve complex issues related to orders, initiatives, or projects.

Skills

Troubleshooting

Technical writing

End-user support

English communication

Education

Associate degree

Tools

Salesforce

Microsoft Office

PRI/T1 Trunking

Ping/Traceroute

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to efficiently process orders while maintaining compliance with established processes? You can do that. Do you want to coordinate solution initiatives and resolve client issues? As an Enterprise Order Implementation Specialist at Spectrum Business, you can do that.

Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.

You lead process alignments to accurately complete complex order management projects. You ensure adherence and awareness of all order management processes and policies. You can expect an office environment with a high volume of team and client interactions in person and digitally.

What Our Order Implementation Specialists Enjoy Most

• Facilitate work sessions to capture and validate current and future state high-level and detailed business models for each project.
• Assist in answering complex questions and demonstrating appropriate skillsets to advance orders to next steps in the order lifecycle.
• Analyze operational processes with teams to ensure processes and rules are aligned.
• Resolve complex issues as they relate to orders, initiatives or assigned projects.
• Support sellers and boundary partners by answering questions and providing order implementation assistance.

What You'll Bring to Spectrum Business

Required Qualifications

• Experience: Two or more years of troubleshooting voice or data issues with end-users and voice or data communication experience; Two or more years of technical writing, creating business processes and maintaining documentation for end-users and project management experience.
• Education: Associate degree or equivalent experience.
  Technical Skills: Knowledge of internet protocol, PRI or T1 Trunking, Ping or Trace route and ticketing systems; Experience with Salesforce; Proficient in Microsoft Office.
• Skills: Repeated success determining system functions and how changes in conditions, operations and environment affect outcomes; Expert in reading, analyzing and interpreting technical procedures and industry regulation; English communication skills.
• Abilities: Deadline-driven with the ability to write reports, business correspondence and procedures.

Preferred Qualifications

• Two years of experience using Sharepoint.
• Lean Six Sigma certification.

SSU370 2026-80810 2026

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Learn about Life at Spectrum.