Enterprise Operations & Value Delivery Strategist

Loop AI

San Francisco (CA)

On-site

USD 140,000 - 190,000

Full time

7 days ago

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Job summary

Loop is seeking an Enterprise Delivery strategist within Strategy & Operations to steward value for Loop’s Enterprise customers. You will optimize time-to-value, engagement and outcomes for the operations product Keep an eye on internal analytics and cross-functional collaboration with Sales, GTM, Product Operations and Customer Success to deliver exceptional outcomes.

You will drive ownership of customer outcomes, build scalable processes, and guide the implementation roadmaps while operating

Qualifications

8–12 years of operations experience in restaurant, DTC brand, E-commerce or hospitality.
Senior Manager or Director level leadership experience.
Restaurant in-store experience for 3+ months.
Ability to break complex problems into process steps and build systems.
Strong focus on metrics, funnels and dashboards.
Proven leadership while also contributing as an individual contributor.

Responsibilities

Own key customer value metrics for Loop Enterprise customers.
Build playbooks for sales and customer support functions.
Manage internal processes across analytics, product surfaces, content and communications to ensure high-value delivery.
Develop and monitor agentic workflows, prompts, templates and workflows for customers.
Collaborate with GTM/Customer Success to own implementation and product roadmaps.