Strategic Enterprise Merchant Success Manager

Midwest Startups; Northern (KY); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible PTO

Company holidays

Parental leave

401k

Wellness benefit

Home office stipend

Equity

Job summary

Loop is seeking an Enterprise Merchant Success Manager to act as a strategic advisor to its larger, more complex merchant relationships. You will navigate executive and operational stakeholders, translate data into a clear value story, and mobilize Loop resources to drive measurable outcomes and long-term partnerships.

You will own renewal and expansion conversations, develop strategic account plans, and partner with Sales to uncover cross-sell opportunities, all while accelerating adoption

Qualifications

• 3+ years in customer success or account management with enterprise B2B SaaS.
• Experience renewing and expanding enterprise accounts is highly valued.
• Strong business acumen and data-driven storytelling via metrics.

Responsibilities

• Own revenue retention, renewals, expansion, and risk mitigation across a portfolio.
• Develop strategic plans linking merchant priorities to measurable outcomes.
• Lead renewal conversations and showcase Loop's value to executives.

Skills

Enterprise CS

Account management

Renewals

Cross-functional leadership

Data analysis

AI tools

Tools

CRM systems

Job description

Loop is seeking an Enterprise Merchant Success Manager to act as a strategic advisor to its larger, more complex merchant relationships. You will navigate executive and operational stakeholders, translate data into a clear value story, and mobilize Loop resources to drive measurable outcomes and long-term partnerships.

You will own renewal and expansion conversations, develop strategic account plans, and partner with Sales to uncover cross-sell opportunities, all while accelerating adoption