Strategic Delivery & Operations Lead

Loop AI; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Loop AI is hiring a Delivery strategist within the Strategy & Operations team to drive value for enterprise customers. You will own customer value metrics, design playbooks for sales and support, and coordinate analytics, product surfaces and communications to deliver stellar outcomes.

You will collaborate across GTM, Customer Success and Product Operations to turn complex problems into scalable processes and dashboards.

Qualifications

• Have at least 5-8 years of experience in an operations role in the restaurant industry or a direct to consumer brand or in the E-commerce, CPG or the hospitality industry.
• Have been a Senior Manager or other operational roles, managing/ working through a broad charter across operations.
• Are inherently a great sales person - be it selling a product, idea, project, vision or anything else!
• Have worked at a restaurant in-store in any capacity for 3 months or more.
• Have the ability to break fairly complex problems into smaller parts and build the necessary processes and systems around them.
• Have the ability to think metrics, funnels and dashboards
• Have exhibited leadership while also having worked in IC roles across your previous roles
• Have the ability to understand complex customer/ business problem statements from the lens of business and can make tradeoffs and build for the right customer outcomes
• Demonstrate key cultural values of Loop across radical ownership, customer obsession and have the ability to lose no time & move fast on solving problems.
• Have a strong hunger for personal growth and wish to build and deploy products of the next generation at scale, as an operator or a founder.

Responsibilities

• Ownership of key customer value metrics
• Building playbooks for the sales and customer support functions
• Ownership of all internal processes across analytics, product surfaces, content and communications across functions to ensure 10-star value delivery to customers
• Ownership of internal processes needed to monitor and improve agentic workflows, not limited to evals, system prompts, creating templates and agentic workflows for customers, etc
• Collaborating with the GTM/ Customer Success teams to own the implementation and business roadmap, taking business needs and customer needs into account

Skills

Operations leadership

Sales acumen

Analytics mindset

Cross-functional collaboration

Job description

Loop AI is hiring a Delivery strategist within the Strategy & Operations team to drive value for enterprise customers. You will own customer value metrics, design playbooks for sales and support, and coordinate analytics, product surfaces and communications to deliver stellar outcomes.

You will collaborate across GTM, Customer Success and Product Operations to turn complex problems into scalable processes and dashboards.