Enterprise Operations Manager III

Vets Hired; Sumter (SC); On-site; USD 110,000 - 140,000; Full time

Job summary

Vets Hired in Sumter, SC is seeking an Enterprise Operations Manager III to coordinate enterprise network operations and lead IT technical teams. You will oversee network monitoring, performance, outage coordination, and process improvements for reliable enterprise services.

The role requires a strong background in IT operations, Unix/Linux, Windows Server, and network infrastructure, with CCNP and ITIL Foundation certifications preferred.

Qualifications

• Bachelor's degree or 5+ years in IT operations with related experience.
• Experience in IT operations and service management.
• Unix/Linux and firewall experience.
• LAN and WAN enterprise support experience.
• Windows Server environments experience.
• Storage, high availability, DNS, DHCP, and enterprise infrastructure knowledge.
• VCTA/VMware experience.
• CCNP certification.
• ITIL Foundation certification.

Responsibilities

• Plan, organize, and manage enterprise IT operations and technical staff.
• Oversee monitoring, status reporting, and coordination of enterprise network activities.
• Provide leadership and guidance to technical professionals supporting the enterprise network.
• Manage network performance and end-to-end service quality.
• Analyze network performance and QoS metrics.
• Evaluate network performance and management tools for existing and emerging technologies.
• Develop SOPs for planned and unplanned disruptions.
• Identify potential network disruptions and recommend corrective actions.
• Conduct operational impact assessments for outages.
• Coordinate authorized service interruptions with stakeholders.
• Track and report planned and unplanned outages.
• Identify and implement process improvement opportunities.
• Provide IT management, networking, and WAN enterprise support.
• Support meetings, briefings, training, and deployments as required.

Skills

IT Operations

Service Management

Networking

Unix/Linux

Windows Server

DNS/DHCP

Enterprise Infrastructure

CCNP

ITIL Foundations

Education

Bachelor's degree in a related field

Tools

VMware

Firewall Appliances

Storage Systems

Job description

Job Summary

The Enterprise Operations Manager III is responsible for managing and coordinating enterprise network operations and technical teams. The role oversees network monitoring, performance, service quality, outage coordination, operational impact assessments, and process improvement to maintain reliable enterprise IT services.

Key Responsibilities

• Plan, organize, and manage enterprise IT operations and technical staff.
• Oversee monitoring, status reporting, and coordination of enterprise network activities.
• Provide leadership and guidance to technical professionals supporting the enterprise network.
• Manage network performance and end-to-end service quality.
• Analyze network performance and quality-of-service metrics.
• Evaluate network performance and management tools for existing and emerging technologies.
• Develop Standard Operating Procedures (SOPs) for planned and unexpected disruptions.
• Identify potential network disruptions and recommend corrective actions.
• Conduct operational impact assessments for outages and potential outages.
• Coordinate authorized service interruptions with internal and external stakeholders.
• Track and report planned and unplanned outages.
• Identify and implement process improvement opportunities.
• Provide IT management, networking, and WAN enterprise support.
• Support meetings, briefings, training, and CONUS/OCONUS deployments as required.

Required Qualifications

• Bachelor's degree in a related field with 5+ years of relevant experience, or 7+ years of relevant experience.
• Experience in IT operations and service management.
• Unix/Linux and firewall experience.
• LAN and WAN enterprise support experience.
• Experience with Windows Server environments.
• Experience with storage, high availability, DNS, DHCP, network connectivity, remote access, and enterprise infrastructure.
• VCTA/VMware experience.
• CCNP certification.
• ITIL Foundation certification.